Subject: Note Added - [#5396874] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Dec 2022 16:11:29 +0000

Hi ,    Cpr11 Centrepoint added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5396874    Subject:  Returns   Requester: امل    Note Content:   <div class="WordSection1">
<div class="MsoNormal">As per SOP cant change cosmetic items</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, December 30, 2022 6:40 PM<br>
<b>To:</b> Nesreen Saeed &lt;[email-masked]&gt;; Cpr11 Centrepoint &lt;[email-masked]&gt;; Manager Cpr11 &lt;[email-masked]&gt;; Saad Alonaizi &lt;[email-masked]&gt;; Danny Issac &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Samudaya Fernando Hewage &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5396874] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM3DC5D3CBD9F64CE5B1B655FD2510E2DE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Cpr11 Centrepoint</span></a>
<a id="OWAAMB7AE5F6D3CEA45E1AABB1256C1642336" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Cpr11</span></a>,</div>
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<div class="MsoNormal">Reminder on the below issue.</div>
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<div class="MsoNormal">Customer Full Name: Amal Said</div>
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<div class="MsoNormal">Contact Number:  0504998374</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODMyMjU0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._HbSJD42IqpCF5qMWA8OBg2EHTyhtSRd0vrVMw3nLmE" data-id="2044008322546" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 25, 2022 6:28 PM<br>
<b>To:</b> Cpr11 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager Cpr11 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saad Alonaizi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Danny Issac &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Samudaya Fernando Hewage &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5396874] - Returns</div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Dear <a id="OWAAM55D39560697C4EDC94CF330259D5273D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Cpr11 Centrepoint</span></a> &amp;
<a id="OWAAMA067D03548DE4FA395C5C3A399B825EE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Cpr11</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Please check and contact the customer to solve Customer issue.  </span></div>
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<div class="MsoNormal"><b>Regards</b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Nasreen Saeed</span></b></div>
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<div class="MsoNormal"><span style="color:black">Centrepoint - KSA</span></div>
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<b>Mobile</b>: +966 548779000</div>
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<b>Ext</b>: 3169<br>
<b>Email </b>: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 17 December, 2022 11:11 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr11 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5396874] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM80722D64B8C5428D8EECB2CC44860FBD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen</span></a>,</div>
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<div class="MsoNormal">Assist to resolve below complaint.</div>
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<div class="MsoNormal">Customer Full Name: Amal Said</div>
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<div class="MsoNormal">Contact Number:  0504998374</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 8, 2022 11:29 AM<br>
<b>To:</b> Cpr11 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5396874] - Returns</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly note that the CST have purchased in the store ,a makeup was purchased and the employee gave them the wrong grade. they returned it the next day in its original condition and did not open the package to replace it with the correct degree, but the store
 team  refused to do so on the pretext that the makeup cannot be returned or replaced. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> The invoice is attached.<br>
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Customer Full Name: Amal Said<br>
Contact Number:  0504998374<br>
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Please check and advice.<br>
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Regards,</span></div>
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