Subject: Note Added - [#5490230] Conversation with نوال محمد
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 17:06:25 +0000

Hi ,    Manager.Andalus added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5490230    Subject:  Conversation with نوال محمد   Requester: نوال محمد    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team</div>
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<div class="MsoNormal">We spoke with customer the issue in</div>
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Sultan</div>
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<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, December 25, 2022 12:48 PM<br>
<b>To:</b> Centrepoint Andalusmall &lt;[email-masked]&gt;; Manager Andalus &lt;[email-masked]&gt;; andaluscp opsincharge &lt;[email-masked]&gt;; Mir Ali &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Shahul Abdulrazack &lt;[email-masked]&gt;;
 Rafeek Jabbar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5490230] - Conversation with <span lang="AR-SA" dir="RTL">نوال محمد</span><br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Please check and resolve below issue ASAP.</div>
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<div class="MsoNormal">Customer complaint: customer went to the store to collect the order, but the cashier told him that (the item is damage, and we will process the refund for you) and after an hour the customer receive a message saying that the order has been
 picked up.</div>
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<div class="MsoNormal">Order number: 6191849195</div>
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<div class="MsoNormal">Store code: Lifestyle21173</div>
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<div class="MsoNormal"><b><span style="background:yellow;mso-highlight:yellow">Item:</span></b></div>
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<div class="MsoNormal"><img width="135" height="129" style="width:1.4062in;height:1.3437in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzk1MTA4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UDdvklA6KywiAbKR0VUv1FR-WjVteAJZ6BBqe7_zSAU" data-id="2044007951084"></div>
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<div class="MsoNormal"><img width="776" height="88" style="width:8.0833in;height:.9166in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzk1MTA4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gpWsW-ocfIduKYUPFOMdIxQqJjszLQLDwJp_5ZH8RVU" data-id="2044007951085"></div>
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<div class="MsoNormal">Thanks </div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, December 23, 2022 7:49 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5490230] - Conversation with <span lang="AR-SA" dir="RTL">
نوال محمد</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order id: 6191849195</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Store code: Lifestyle21173</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Tracking id: 103211707</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>The customer went to the store to collect the order but the cashier told him that (the item is damage we will process the refund for you) and after an hour the customer receive
 a message saying that the order has been picked up </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>customer is asking about the refund </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly check and advise us</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Rana</span></div>
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