Subject: Note Added - [#5396748] استلمت طلب ناقص
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 14:08:45 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5396748    Subject:  استلمت طلب ناقص   Requester: Muhannad.97g    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM7A15C3601BB14117BA109E329E26D624" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please take the return &amp; process refund..</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 21 December 2022 6:07 PM<br>
<b>To:</b> Dilip Singh &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; EcomRDC babyshop5 &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;; Alvin Cruz
 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Nashid Abdulnazar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5396748] - استلمت طلب ناقص</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM45CF98A90BCD4873BD6229B3503714D6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Advise if we can return and refund as spare parts not available.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzY3NjAwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JN34LyAbSyucXp0qvoFk2sCaCdF5sVOReIfYRt6bFNI" data-id="2044007676003" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 21, 2022 3:56 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Cruz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5396748] - استلمت طلب ناقص</span>
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<div class="MsoNormal"><span lang="EN-US">Hi Akshay</span></div>
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<div class="MsoNormal"><span lang="EN-US">We don’t have this product in warehouse and no spare parts available.
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<div class="MsoNormal"><span lang="EN-US">Stores have display piece only &amp; full set will be non-saleable if we remove that missing part.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span lang="EN-US">Dilip</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 20, 2022 11:35 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Cruz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5396748] - استلمت طلب ناقص</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMC47CB41ED1344DA3886B25025A0A69A5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alvin</span></a>
<a id="OWAAMA566C7217BF64061B3B1A988F8D9F105" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dilip</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Update on the below.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Contact Number:  0559858510</span></div>
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<div class="MsoNormal"><span lang="EN-US">Full Address:   Dhahrat Laban- flat aldawr alardii-04-1-31- Riyadh</span></div>
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<div class="MsoNormal"><span lang="EN-US">Full Name:  Mohanad Alghamdi</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzY3NjAwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JN34LyAbSyucXp0qvoFk2sCaCdF5sVOReIfYRt6bFNI" data-id="2044007676003" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 14, 2022 4:39 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Cruz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5396748] - استلمت طلب ناقص</span>
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<div class="MsoNormal"><span lang="EN-US">++<a id="OWAAM96553D1872E3425B8AE4F1E550413A65" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dilip</span></a>
<a id="OWAAM7A4CC2EEC7354655A274112C8D442ACD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alvin</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Can we help customer with missing part??</span></div>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM97013E442B7B4B489F0707139EE9ABF5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please share customer details with Dilip &amp; Alvin. They will connect with customer &amp; do the needful.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,<br>
Ankur</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 14 December 2022 2:12 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5396748] - استلمت طلب ناقص</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM68291142B45F4E9890565B08937EEEDC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Assist to resolve the below issue.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Order ID: 6176939080</span></div>
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<div class="MsoNormal"><span lang="EN-US">Item ID: 163607446</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzY3NjAwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JN34LyAbSyucXp0qvoFk2sCaCdF5sVOReIfYRt6bFNI" data-id="2044007676003" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, December 3, 2022 9:02 AM<br>
<b>To:</b> EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5396748] - استلمت طلب ناقص</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">kindly note that order date Oct 26, 2022</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Sat, 3 Dec at 9:01 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: <strong><span style="font-family:-apple-system"> Missing item BABYSHOP TEAM</span></strong><b><br>
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Order Date : 6176939080<br>
Order ID: 6176939080<br>
Tracking ID: 19664426176939080<br>
Delivery Date:10/31/22 <br>
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Assistance Required: <strong><span style="font-family:-apple-system">Need Urgent Assistance</span></strong>
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<strong><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">​</span></strong><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
Issue Description: Customer emailed us informing that he/she placed order for (163607446) and there is a piece/part is missing. Customer also shared us the picture of the item which they received so we request you to look into this concern and help us to resolve
 the case on ASAP.<br>
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Regards,</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Aseel Qiad </span></div>
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