Subject: Note Added - [#5396748] استلمت طلب ناقص
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 11:56:02 +0000

Hi ,    Dilip Singh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5396748    Subject:  استلمت طلب ناقص   Requester: Muhannad.97g    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Akshay</div>
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<div class="MsoNormal">We don’t have this product in warehouse and no spare parts available.
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<div class="MsoNormal">Stores have display piece only &amp; full set will be non-saleable if we remove that missing part.</div>
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<div class="MsoNormal">Thanks &amp; Regards</div>
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<div class="MsoNormal">Dilip</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, December 20, 2022 11:35 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; EcomRDC babyshop5 &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;; Dilip Singh &lt;[email-masked]&gt;; Alvin Cruz
 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5396748] - استلمت طلب ناقص</div>
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<div class="MsoNormal">Hi <a id="OWAAMC47CB41ED1344DA3886B25025A0A69A5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alvin</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dilip</span></a>,</div>
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<div class="MsoNormal">Update on the below.</div>
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<div class="MsoNormal">Contact Number:  0559858510</div>
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<div class="MsoNormal">Full Address:   Dhahrat Laban- flat aldawr alardii-04-1-31- Riyadh</div>
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<div class="MsoNormal">Full Name:  Mohanad Alghamdi</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzY2NTQ4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bQZrq2St2HhjiGLmi9G2-LoC9D0tEotloIgnOtx5D50" data-id="2044007665483" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 14, 2022 4:39 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Cruz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5396748] - استلمت طلب ناقص</div>
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<div class="MsoNormal">++<a id="OWAAM96553D1872E3425B8AE4F1E550413A65" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dilip</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alvin</span></a>,</div>
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<div class="MsoNormal">Can we help customer with missing part??</div>
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<div class="MsoNormal">Hi <a id="OWAAM97013E442B7B4B489F0707139EE9ABF5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</div>
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<div class="MsoNormal">Please share customer details with Dilip &amp; Alvin. They will connect with customer &amp; do the needful.</div>
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<div class="MsoNormal">Regards,<br>
Ankur</div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 14 December 2022 2:12 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5396748] - استلمت طلب ناقص</div>
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<div class="MsoNormal">Hi <a id="OWAAM68291142B45F4E9890565B08937EEEDC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a>,</div>
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<div class="MsoNormal">Assist to resolve the below issue.</div>
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<div class="MsoNormal">Order ID: 6176939080</div>
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<div class="MsoNormal">Item ID: 163607446</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzY2NTQ4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bQZrq2St2HhjiGLmi9G2-LoC9D0tEotloIgnOtx5D50" data-id="2044007665483" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, December 3, 2022 9:02 AM<br>
<b>To:</b> EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5396748] - استلمت طلب ناقص</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">kindly note that order date Oct 26, 2022</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 3 Dec at 9:01 AM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: <strong><span style="font-family:-apple-system"> Missing item BABYSHOP TEAM</span></strong><b><br>
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Order Date : 6176939080<br>
Order ID: 6176939080<br>
Tracking ID: 19664426176939080<br>
Delivery Date:10/31/22 <br>
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Assistance Required: <strong><span style="font-family:-apple-system">Need Urgent Assistance</span></strong>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">​</span></strong><span style="font-size:10.5pt;font-family:-apple-system"><br>
Issue Description: Customer emailed us informing that he/she placed order for (163607446) and there is a piece/part is missing. Customer also shared us the picture of the item which they received so we request you to look into this concern and help us to resolve
 the case on ASAP.<br>
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Regards,</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Aseel Qiad </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5396748:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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