Subject: [JIRA] Neha K mentioned you on REL-164172
From: "Neha K (Jira)" <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 05:30:13 +0000

Neha K *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-164172 With reference to order ID: 6186073656 

Neha K *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNzkyMGYzNzc4NDY2NGVmZWEyOTJhMThhYjMzNzRhZWEiLCJwIjoiaiJ9 )

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REL-164172 ( https://landmark.atlassian.net/browse/REL-164172?atlOrigin=eyJpIjoiNzkyMGYzNzc4NDY2NGVmZWEyOTJhMThhYjMzNzRhZWEiLCJwIjoiaiJ9 )

With reference to order ID: 6186073656 ( https://landmark.atlassian.net/browse/REL-164172?atlOrigin=eyJpIjoiNzkyMGYzNzc4NDY2NGVmZWEyOTJhMThhYjMzNzRhZWEiLCJwIjoiaiJ9 )
Neha K 9:30 AM GST

Hi @Reenad.alosiami ,

Mentioned Order was placed using the MADA card and Checkout is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, we will share the failed transactions to them and they will process the refund manually through the bank. It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue

View issue ( https://landmark.atlassian.net/browse/REL-164172?atlOrigin=eyJpIjoiNzkyMGYzNzc4NDY2NGVmZWEyOTJhMThhYjMzNzRhZWEiLCJwIjoiaiJ9 )

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