Subject: Note Added - [#5476636] update phone number
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Dec 2022 07:40:06 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5476636    Subject:  update phone number   Requester: amira    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMFE67526B59CB4CB1BD0A051123F3B04C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal">Please check the below order status already has been rescheduled on 20<sup>th</sup>-Dec-22.Kindly confirm to the customer.</div>
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<div class="MsoNormal"><span style="background:yellow;mso-highlight:yellow">Order-first scheduled on-10<sup>th</sup>-Dec-22 but wants to out of Jeddah</span></div>
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<div class="MsoNormal"><img width="945" height="48" style="width:9.8437in;height:.5in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzQ1Mjk4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CACakDrZauT9-yaIwNMZ5WXDFFU1pNoABHtyW2BAaXA" data-id="2044007452985"></div>
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<div class="MsoNormal"><span style="background:yellow;mso-highlight:yellow">Rescheduled-on 20<sup>th</sup>-Dec-22</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Harun</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>JED-BS-GDMS-COD</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Mob-0571180621</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Ext<span style="color:black">-2113</span></span></div>
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<div>From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 18, 2022 3:07 PM<br>
<b>To:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5476636] - update phone number</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5476636" rel="noreferrer">#5476636</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement – Late Delivery WWD + Update phone number</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
Order ID - 6188862849<br>
Item ID - 162958845<br>
​Customer contact number: 00966590584445</span></div>
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Assistance Required – Need urgent delivery<br>
Order placed on : Dec 5, 2022<br>
Was expected to be delivered on: Dec 09, 2022<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was placed on Dec 5, 2022 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 18 Dec at 3:30 PM
<span class="separator">, amira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="color:#3F3F46">Hi, welcome to Babyshop</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">مرحبًا بك في بيبي شوب</span></div>
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<b>Bot: </b>Hi amira, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6188862849<br>
<b>Bot: </b></span>
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<span style="color:#3F3F46">Your order is
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Track your order here:
<a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP1205220013861" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP1205220013861</a>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You can also easily track your order from
<strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I already corrected my phone number weeks ago</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you!</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else i can assist you with?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes i have heard that before...when will it be delivered</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We’re really sorry if we’ve taken longer than usual to get back to you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Our team is working on your issue, and will get back to you as soon as possible.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:28 PM, 18th Dec</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
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Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:30 PM, 18th Dec</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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