Subject: Note Added - [#5438484] late delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Dec 2022 18:37:53 +0000

Hi ,    Bm Olmmakkah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5438484    Subject:  late delivery   Requester: عبدالله    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Cambria",serif'><a id="OWAAME955EB54491143CC9072ABC44A1E4E0A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Cambria",serif;text-decoration:none'>@Bm olmtaif</span></a></span></div>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Cambria",serif'>   Makkah OLM</span></i></b></div>
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<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> 09-Dec-2022 3:14 PM<br>
<b>To:</b> Bm Olmmakkah &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5438484] - late delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5438484" rel="noreferrer">#5438484</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date: 05/12/2022<br>
Order ID: 6188815775<br>
Tracking ID:  FC1206220002712<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 06/12/2022 but still not delivered to customer.<br>
Please deliver the order on priority.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Max </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 9 Dec at 2:17 PM
<span class="separator">, <span lang="AR-SA" dir="RTL">عبدالله </span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>&lt;[email-masked]&gt; wrote:
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">عبدالله البقمي</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to MaxFashion.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا بك في ماكس فاشون</span><span style="color:#3F3F46"><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟</span><br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">حالة الطلب</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">الرجاء إدخال رقم طلبك للمتابعة</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
<b>Customer: </b>6188815775<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">طلبك في الطريق </span></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
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<span lang="AR-SA" dir="RTL">تتّبع طلبك هنا</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>:
<a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FC1206220002712" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FC1206220002712</a><br>
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<span lang="AR-SA" dir="RTL">يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا</span><br>
<i>[Customer Feedback: <span lang="AR-SA" dir="RTL">لست راضيًا أو غير راضٍ</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>]</i><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟
</span></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">نعم </span></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">السلام عليكم عميلنا العزيز،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">عبدالله البقمي</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">قلتوا ان الطلب يوصل خلال ٢٤ ساعه ولا تم التواصل معي بخصوصه</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL">إبقى معنا</span></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">نعتذر منك على التأخير، سيتم رفع طلبك للجهة المعنيه حتى يتم توصيل الطلب باسرع وقت ممكن</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل هناك شيء اخر يمكنني مساعدتكم به اليوم ؟ </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">متى سيتم الرفع</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">اذا ماجاء اليوم ماعاد ابيه</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:15 PM, 09th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjc2NTM4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nYKk72Lir_MXPYmxCv7ifYlQsZSbx6eqxj-dL6OqH4Y" data-id="2044006765384" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">باذن الله فور انتهاء المحادثة وسيصلك باسرع وقت</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:16 PM, 09th Dec</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">عبدالله البقمي</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">اتمنى ذلك</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:16 PM, 09th Dec</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjc2NTM4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nYKk72Lir_MXPYmxCv7ifYlQsZSbx6eqxj-dL6OqH4Y" data-id="2044006765384" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>. </span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:16 PM, 09th Dec</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5438484:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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