Subject: Ticket Assigned - update phone number
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 08 Dec 2022 07:50:22 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  update phone number mohammed                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi mohammed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6188312903 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1205220004890     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  hi Agent:  Hi mohammed, My name is Reenad .Thank you for contacting us. I will be happy to help you! Agent:  The order (6188312903) will arrive as scheduled to be delivered on (08-12-2022) Please wait until you receive the order Agent:  Is there anything else i can assist you with? Customer:  may i know when it will arraive Customer:  arrive Customer:  today is 8th , Agent:  Updating the number after requesting is done through us, it is not possible through the application Agent:   We apologize for the inconvenience caused Agent:  Please wait and you will receive your order within the next 24 hours Agent:  Is there anything else i can assist you with? Customer:  Pls make it little earlier Agent:  Please wait and you will receive your order within the next 24 hours Customer:  i will not be available by afternoon , so kindly please deliver it before noon Customer:  Next 24 hrs means ?? Customer:  it is supposed to be deliver today Customer:  can u pls update the status where is it ?? Agent:  You can inform the transport partner of the time you want to deliver the order. We cannot set a time for delivery Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:40 AM, 08th Dec                   Reenad                   Hi mohammed], My name is Reenad .Thank you for contacting us. I will be happy to help you!           11:41 AM, 08th Dec                   Reenad                   Please wait and you will receive your order within the next 24 hours           11:41 AM, 08th Dec                     mohammed                    6188312903           11:41 AM, 08th Dec                   Reenad                   You can inform the transport partner of the time you want to deliver the order. We cannot set a time for delivery           11:41 AM, 08th Dec                   Reenad                   Is there anything else i can assist you with?           11:41 AM, 08th Dec                     mohammed                    yed           11:41 AM, 08th Dec                     mohammed                    yes           11:41 AM, 08th Dec                     mohammed                    whos the transport partner           11:41 AM, 08th Dec                     mohammed                    can you give the contact details           11:41 AM, 08th Dec                   Reenad                   You can now track it online at https://bit.ly/34QotCR using tracking number FP1205220004890           11:42 AM, 08th Dec                     mohammed                    maam           11:43 AM, 08th Dec                     mohammed                    sir           11:43 AM, 08th Dec                     mohammed                    its showing as wrong phone no           11:43 AM, 08th Dec                     mohammed                    Dec-07-2022 04:19 PM Undelivered Remark : Wrong Phone Number           11:44 AM, 08th Dec                   Reenad                   Please confirm is the mobile number (+966537706480) correct?           11:44 AM, 08th Dec                     mohammed                    no           11:46 AM, 08th Dec                     mohammed                    Adnan Khan DEFAULT SHARBATLY VILLAGE COMPOUND , VILLA 34-26 ,Prince Mutaib ibn abdul aziz street, Jeddah Al Marwah Mobile Number: +966 508134767           11:46 AM, 08th Dec                     mohammed                    hello           11:47 AM, 08th Dec                     mohammed                    anyone there           11:47 AM, 08th Dec                   Reenad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:48 AM, 08th Dec                     mohammed                    +966 508134767  ( Adnan Khan )           11:48 AM, 08th Dec                     mohammed                    pls contct this no           11:48 AM, 08th Dec                   Reenad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:49 AM, 08th Dec                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:50 AM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5432894