Subject: Note Added - [#5232193] WWD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Dec 2022 15:42:01 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5232193    Subject:  WWD   Requester: لم يتم تسليم طلبي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMCBE19F8924134A3FB3375A3871A7F6ED" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>
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<div class="MsoNormal">Please check the below both of order status same customer and item category also same one order not receive but another one order-6<span style="background:yellow;mso-highlight:yellow">183716361</span> as on today customer delivery has been
 done. Kindly closed the ticket</div>
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<span style="color:red;background:yellow;mso-highlight:yellow">Customer not answer our team phone call</span><span style="color:red"></span>
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<div class="MsoNormal"><img width="833" height="49" style="width:8.677in;height:.5104in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjExODk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4kq5yMKrLSmDyLUs74LoMgmm-hL15hp9rFzmq3zcsEs" data-id="2044006118974"></div>
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<div class="MsoNormal"><span style="background:lime;mso-highlight:lime">Delivery has been done.</span></div>
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<div class="MsoNormal"><img width="982" height="47" style="width:10.2291in;height:.4895in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjExODk3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.erm2R2POxdQdSOFkd08nPGI7tFfLRhHxGNWLKpwXUss" data-id="2044006118977"></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Harun</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>JED-BS-GDMS-COD</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Mob-0571180621</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Ext<span style="color:black">-2113</span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif;color:black'>[email-masked]</span></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, December 1, 2022 2:48 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Bsj Nf &lt;[email-masked]&gt;; Harun Rashid &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5232193] - WWD</div>
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<div class="MsoNormal">Hi <a id="OWAAM48C54E7A6B884A29818D7753ADED3FA2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bsj Nf</span></a>
<a id="OWAAMCC2ADEEB40D243488DF5A6F2529032B3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Harun Rashid</span></a>,</div>
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<div class="MsoNormal">Please assist with the below ASAP.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 22, 2022 11:20 AM<br>
<b>To:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5232193] - WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement - Late Delivery WWD<br>
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Order ID - 6176282223<br>
Item ID - 162164878 <br>
Tracking ID: N/A<br>
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Assistance Required - Need urgent delivery<br>
Order placed on: 23/10/2022<br>
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Was expected to be delivered on: Oct 26, 2022<br>
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Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was placed on 23/10/2022 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Thank You,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Safa.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 14 Nov at 6:59 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5232193" rel="noreferrer">#5232193</a> </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement - Late Delivery WWD<br>
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Order ID - 6176282223<br>
Item ID - 162164878 <br>
Tracking ID: N/A<br>
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Assistance Required - Need urgent delivery<br>
Order placed on: 23/10/2022<br>
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Was expected to be delivered on: Oct 26, 2022<br>
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Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was placed on 23/10/2022 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 13 Nov at 6:58 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">لم يتم تسليم طلبي</span></div>
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<b><span style="color:#3F3F46">Customer:
</span></b><span style="color:#3F3F46">6176282223<br>
<b>Bot: </b>عذرًا، رقم الطلب يبدو غير صالحًا. </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128533;</span><span style="color:#3F3F46"> للحصول على رقم الطلب الصحيح، يرجى الاطلاع على البريد الإلكتروني أو الرسالة النصية لتأكيد الطلب.<br>
<b>Bot: </b>هل ترغب بالمتابعة<br>
<b>Customer: </b>متابعة<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6176282223<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127881;</span><span style="color:#3F3F46"> تهانينا! تم إنشاء طلبك<br>
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يمكنك تتّبع طلبك بسهولة عبر سجل الطلبات في حسابي<br>
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.قد يستغرق طلبك وقتًا أطول للوصول خلال فترة التنزيلات<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى الانتظار، موظف خدمة العملاء معك سيكون معك قريبًا </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128525;</span><span style="color:#3F3F46"><br>
<b>Agent: </b>مرحبا عزيزي العميل معك عبدالرحمن كيف يمكنني مساعدتك؟<br>
<b>Customer: </b>السلام عليكم انا صار لي شهر او اكثر انتظر طلبي و الى الان ما وصلني وش هالحاله<br>
<b>Customer: </b>وابى استلم طلبي في اقرب وقت<br>
<b>Agent: </b>اعتذر منك عن اي ازعاج , لحظات حتى يتم التحقق<br>
<b>Agent: </b>نعتذر عن التاخير , نود اعلامكم بانه تم رفع شكوى سابقه وتم عمل تذكير لفريق المعني لمتابعه الشكوى لحل المشكله في اسرع وقت ممكن<br>
<b>Agent: </b>الرجاء منحنا بعض الوقت وسوف يتم مساعدتكم باذن الله<br>
<b>Agent: </b>سنوافيك بالمستجدات عبر الايميل (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) <br>
<b>Agent: </b>هل لديك أي استفسار آخر يمكنني مساعدتك به؟ <br>
<b>Customer: </b>تمام<br>
<b>Agent: </b>كان من دواعي سروري مساعدتكم. <br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<b>Customer: </b>وش صار<br>
<b>Bot: </b>Hi, welcome to Centrepoint.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في سنتربوينت<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6176282223<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127881;</span><span style="color:#3F3F46"> تهانينا! تم إنشاء طلبك<br>
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يمكنك تتّبع طلبك بسهولة عبر سجل الطلبات في حسابي<br>
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.قد يستغرق طلبك وقتًا أطول للوصول خلال فترة التنزيلات<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم </span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا عزيزي العميل معك عبدالرحمن كيف يمكنني مساعدتك؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل مازلت معنا ؟</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:55 AM, 13th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:58 AM, 13th Nov</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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