Subject: Note Added - [#5272650] late delivery WWD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Nov 2022 12:52:32 +0000

Hi ,    Hcmadina Wh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5272650    Subject:  late delivery WWD   Requester: اسرار الصاعدي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Haroon</div>
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<div class="MsoNormal">                Vehicle will go on 19<sup>th</sup> Nov. Saturday. Please inform the Customer same.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sikandar Khan</div>
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<div>From: Harun Rashid &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, November 16, 2022 3:43 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Hcmadina Wh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; ccbackoffice &lt;[email-masked]&gt;; BS Cod Jeddah &lt;[email-masked]&gt;; BabyShop Support Team &lt;[email-masked]&gt;; Yousuf Mohammed &lt;[email-masked]&gt;;
 Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5272650] - late delivery WWD</div>
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<div class="MsoNormal">Hi <a id="OWAAM1ADBC9D3A90345C6AECE22182068C9ED" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal">Please check the below order status already order scheduled on 14<sup>th</sup>-Nov-22 at Madinah but customer area was out of Madinah “Hinakeya ”and out of location delivery with Hc-team weekly arrange for the vehicle.</div>
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<a id="OWAAM348367E3D2B141ED8DFA635832369A59" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hcmadina Wh</span></a>-Sikander</div>
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<div class="MsoNormal">Kindly confirm to our Cs-team which you will schedule to Hinakeya area delivery.              
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<div class="MsoNormal"><img width="902" height="42" style="width:9.3958in;height:.4375in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTA3NTc2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pF5zNnSF25CR7hXFbJDCktGICM6HX0rs354qucb8tNg" data-id="2044005075768"></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Harun</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 15, 2022 10:19 PM<br>
<b>To:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5272650] - late delivery WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5272650" rel="noreferrer">#5272650</a> </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement – Late Delivery WWD<br>
Order ID -6181109824 <br>
Item ID - 164436431 <br>
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Assistance Required – Need urgent delivery<br>
Order placed on :Nov 11, 2022<br>
Was expected to be delivered on: Nov 14, 2022<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was placed on Nov 11, 2022 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 15 Nov at 5:33 PM
<span class="separator">, اسرار الصاعدي &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span><span style="color:#3F3F46"></span>
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<b><span style="color:#3F3F46">Bot:
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<span style="color:#3F3F46">Hi, welcome to Babyshop</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">مرحبًا بك في بيبي شوب</span></div>
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<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6181109824<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127881;</span><span style="color:#3F3F46"> تهانينا! تم إنشاء طلبك<br>
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يمكنك تتّبع طلبك بسهولة عبر سجل الطلبات في حسابي<br>
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قد يستغرق طلبك وقتًا أطول للوصول خلال فترة التنزيلات<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى إدخال عنوان البريد الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>يرجى إدخال رقم الجوال المسجل<br>
<b>Customer: </b>0565505782</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">السلام عليكم اسرار،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:24 PM, 15th Nov</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">الطلب الى الان لم يتم شحنه او توصيله</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6181109824</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">متى سيتم التوصيل؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر منك على التأخير، سيتم رفع طلبك للجهة المعنيه حتى يتم توصيل الطلب باسرع وقت ممكن</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">تمام شكرا لكم</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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