Subject: Ticket Assigned - late click&collect
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 16:24:03 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late click&collect shihab                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shihab, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6181419780 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:13 PM, 15th Nov                   Reenad                   Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you!           08:16 PM, 15th Nov                     shihab                    i have order I want change delivery option           08:17 PM, 15th Nov                     shihab                    6181419780           08:17 PM, 15th Nov                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:18 PM, 15th Nov                   Reenad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:20 PM, 15th Nov                   Reenad                   Is there anything else i can assist you with?           08:20 PM, 15th Nov                   Reenad                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           08:21 PM, 15th Nov                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:23 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5273906