Subject: Ticket Assigned - late delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 16:09:37 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late delivery meghna                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  meghna Bot:  Hi meghna, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  FC1113220010178 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  6181645836 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1113220010178     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0583595901            07:56 PM, 15th Nov                     meghna                    Hi           07:57 PM, 15th Nov                     meghna                    Hi           08:00 PM, 15th Nov                   Reenad                   Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you!           08:03 PM, 15th Nov                     meghna                    Hi           08:03 PM, 15th Nov                     meghna                    Regarding order number6181645836           08:04 PM, 15th Nov                     meghna                    When will it be delivered?           08:04 PM, 15th Nov                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:04 PM, 15th Nov                     meghna                    Yesterday it was updated out for delivery,but i didnt receive it           08:04 PM, 15th Nov                     meghna                    Same update today too           08:04 PM, 15th Nov                     meghna                    Need the ordered stuff today           08:05 PM, 15th Nov                     meghna                    Can you pls locate and send me an update           08:05 PM, 15th Nov                   Reenad                   Please confirm is the mobile number (+966583595901) correct?           08:05 PM, 15th Nov                   Reenad                   Is there anything else i can assist you with?           08:05 PM, 15th Nov                     meghna                    Yes,correct           08:06 PM, 15th Nov                   Reenad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:06 PM, 15th Nov                   Reenad                   Is there anything else i can assist you with?           08:06 PM, 15th Nov                     meghna                    I need the order number today eod           08:06 PM, 15th Nov                     meghna                    Please lwt me know when it will be delivered           08:07 PM, 15th Nov                   Reenad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           08:07 PM, 15th Nov                     meghna                    Ok           08:08 PM, 15th Nov                     meghna                    Thank you           08:08 PM, 15th Nov                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:09 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5273821