Subject: Note Added - [#5047321] escalation return approval
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 13:39:46 +0000

Hi ,    Mohammed Ejajullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5047321    Subject:  escalation return approval   Requester: عبدالله الرهراني    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Bookman Old Style",serif'>Hi Ankur,</span></div>
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<div class="MsoNormal"><span style='font-family:"Bookman Old Style",serif'>Pls share the Customers details will do the needful</span></div>
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<b><span style="color:black">Mohammed Ejajullah</span></b><b><span style="font-size:12.0pt;color:black"></span></b>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Department Manager – Infant Basics</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Babyshop - KSA</span></div>
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<span style="color:#1F497D"><a href="http://www.babyshopstores.com/" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>www.babyshopstores.com</span></a></span><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Mobile</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>: +966 540255425 
<b>Ext</b></span><span style="font-size:10.0pt;color:#1F497D">: </span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#767171'>3880</span><span style="font-size:10.0pt;color:#1F497D"><br>
</span><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Email</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDg4NjU3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iTsENCHRo4KEDQKUnMFfILvKuKjdjUVrM5p8N1fKUJ4" data-id="2044004886579"></span></a><span style="color:#1F497D"></span>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDg4NjU4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bcGUIHTBe-zPpqjFlmF_0IkWA8Mb2JCD_eomNVMpKEk" data-id="2044004886581"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="@LandmarkArabia" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDg4NjU4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.R35q91Dg9xJI0WyMrjQl2qnm5wPNkxJMdeAt9IQyGBw" data-id="2044004886582"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDg4NjU4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YaLQlA68IZu9bWdc51NH4hnYF6m08TAmERH3hVa7TvU" data-id="2044004886583"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span>
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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, November 15, 2022 3:51 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Mohammed Ejajullah &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5047321] - escalation return approval</div>
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<div class="MsoNormal"><span lang="en-AE">++<a id="OWAAMA13137E19F3145FDA583B2FE2F52FBE1" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Ejajullah</span></a></span></div>
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<div class="MsoNormal"><span lang="en-AE">Please advise what can be done in this case??</span></div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM910949419464443DA650AEAA2C9D5C33" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Please share the customer contact details. Team will contact customer &amp; guide on further steps</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,<br>
Ankur</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 15 November 2022 3:57 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5047321] - escalation return approval</div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team, </span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">With reference order Id: 6171636412</span></div>
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<u><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Order date: Sep 29, 2022</span></u><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<u><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">delivered to customer: 10/1/22</span></u><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Item name: 158823369 - - Chicco 6 Feeding Bottle Steriliser</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Issue: Customer reporting that he uses the item only 3 times than the items does not work again, and he share with us video showing the issue </span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Kindly check and do the needful.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">On Tue, 15 Nov at 1:10 PM
<span class="separator">, Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">When was this delivered to customer??</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Please share the complete information to take quick calls.</span></div>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jessie Caparas</span></a>,</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">From:
</span><span style="font-size:10.5pt;font-family:-Apple-System">Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 15 November 2022 12:19 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5047321] - escalation return approval </span><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Kindly update us here !</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">On Fri, 4 Nov at 2:10 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Hi Team , </span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Item name : 158823369 - - Chicco 6 Feeding Bottle Steriliser</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Issue : Customer reporting that he use the item only 3 times than the items does not work again and he share with us video showing the issue </span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Kindly check and do the needful.</span></div>
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