Subject: Note Added - [#5232193] WWD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 04:36:58 +0000

Hi ,    EcomRDC babyshop5 added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5232193    Subject:  WWD   Requester: لم يتم تسليم طلبي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">The below order not belongs to RYD WWD BS.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Akram</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, November 12, 2022 6:22 PM<br>
<b>To:</b> EcomRDC babyshop5 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5232193] - WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Hi Team,<br>
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Problem Statement - Late Delivery WWD</span></div>
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Order ID - 6176282223<br>
Item ID - 162164878 <br>
Tracking ID: N/A<br>
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Assistance Required - Need urgent delivery<br>
Order placed on : 23/10/2022</span></div>
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Was expected to be delivered on: Oct 26, 2022<br>
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Assistance Required: Need Urgent Delivery</span></div>
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Issue Description: The order was placed on 23/10/2022 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 9 Nov at 8:56 AM
<span class="separator">, لم يتم تسليم طلبي &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">لم يتم تسليم طلبي</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في سنتربوينت<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6176282223<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127881;</span><span style="color:#3F3F46"> تهانينا! تم إنشاء طلبك<br>
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يمكنك تتّبع طلبك بسهولة عبر سجل الطلبات في حسابي<br>
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.قد يستغرق طلبك وقتًا أطول للوصول خلال فترة التنزيلات<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم </span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">السلام عليكم عميلنا العزيز،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:46 AM, 09th Nov</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">وعليكم السلام</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">انا طلبي قبل ثلاث ايام وصلني مع المندوب و طلب مني المندوب ادفع فلوس التركيب علشان انتم مش شامل التركيب و رفض يركبه و ما استلمت الطلب وانا هالحين ابى اعيد توصيل طلبي</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ابغى يرجع يوصل و يركب الطلب لان طلبي فوق ٢٠٠ و يحتاج التركيب</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">الطلب 6176282223؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل هناك شيء اخر يمكنني مساعدتكم به اليوم ؟ </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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