Subject: [JIRA] Jennie Prakash J mentioned you on REL-162159
From: "Jennie Prakash J (Jira)" <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 04:47:56 +0000

Jennie Prakash J *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-162159 The refund is not reflecting on hybris order 6175554191 

Jennie Prakash J *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMmY5ODM5NmUyNjQwNDYzOWEzMjE4NWZkNjdmZmU5NGUiLCJwIjoiaiJ9 )

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REL-162159 ( https://landmark.atlassian.net/browse/REL-162159?atlOrigin=eyJpIjoiMmY5ODM5NmUyNjQwNDYzOWEzMjE4NWZkNjdmZmU5NGUiLCJwIjoiaiJ9 )

The refund is not reflecting on hybris order 6175554191 ( https://landmark.atlassian.net/browse/REL-162159?atlOrigin=eyJpIjoiMmY5ODM5NmUyNjQwNDYzOWEzMjE4NWZkNjdmZmU5NGUiLCJwIjoiaiJ9 )
Jennie Prakash J 8:47 AM GST

Mentioned Order was placed using the MADA card. Payfort is having issues refunding the MADA card amount and is working to fix the issue. Meanwhile, we will share the failed transactions with them and they will process the refund manually through the bank. It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue. @Reenad.alosiami

View issue ( https://landmark.atlassian.net/browse/REL-162159?atlOrigin=eyJpIjoiMmY5ODM5NmUyNjQwNDYzOWEzMjE4NWZkNjdmZmU5NGUiLCJwIjoiaiJ9 )

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