Subject: Note Added - [#4941697] return request approval
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 02 Nov 2022 21:49:03 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4941697    Subject:  return request approval   Requester: fadia    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM3530620AEEC84C9E9D59787D719E5F56" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Landmark Group</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please take the return &amp; issue the refund if the item is in original condition.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 30 September 2022 6:16 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4941697] - return request approval</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4941697" rel="noreferrer">#4941697</a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Ankkur,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: need return approval<br>
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Order Date: 27/09/2022<br>
Order ID: 6171162213<br>
Tracking ID: FP0927220004320<br>
Item ID: -163467311 - V-Tech - V-Tech Baby Video Monitor - 2.4 Inches<br>
Amount:  SAR 500.50<br>
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The customer informed us that she received a different item other than what she has ordered as per the attached, wanted to return it, as the item is electronic, it's non-returnable.<br>
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Assistance Required: Need a return approval<br>
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Kindly check and let us know if we can offer a return to the customer or not.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 30 Sep at 5:43 PM
<span class="separator">, fadia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
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<span style="color:#3F3F46">Hi, welcome to Babyshop</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">مرحبًا بك في بيبي شوب</span></div>
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<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="color:#3F3F46"> من فضلك ادخل اسمك<br>
<b>Customer: </b>fadia<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128257;</span><span style="color:#3F3F46"> عملية المرتجعات<br>
<b>Bot: </b>تريد إرجاع منتج؟ لا توجد مشكلة </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#129303;</span><span style="color:#3F3F46"> يمكنك الإرجاع خلال 3 خطوات سهلة<br>
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طلب الإرجاع أونلاين. فقط انتقل إلى سجل الطلبات تحت قائمة "حسابي"<br>
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قم بزيارة أحد متاجرنا الأقرب إليك وسلّم المرتجعات هناك<br>
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أو اتصل على 8001111027 وسيقوم فريقنا بترتيب استلام المنتج منك<br>
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لمزيد من التفاصيل، اطلّع على إجراءات الإرجاع في مركز المساعدة<br>
<a href="https://helpsa.babyshopstores.com/ar/support/home" rel="noreferrer">https://helpsa.babyshopstores.com/ar/support/home</a><br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
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<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى إدخال عنوان البريد الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>يرجى إدخال رقم الجوال المسجل<br>
<b>Customer: </b>0550887387</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">السلام عليكم فادية ،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك أسماء. كيف يمكنني مساعدتك ؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 لخدمتك بشكل أفضل.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 لخدمتك بشكل أفضل.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">وصورة للمنتج الذي تم استلامه منك فضلك</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3166in;height:.3166in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png"></span><span style="color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6171162213</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:38 PM, 30th Sep</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asma</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3166in;height:.3166in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">زودينا بصورة للمنتج الذي تم استلامه منك فضلك</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:39 PM, 30th Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">fadia</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3166in;height:.3166in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png"></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46"><img width="2475" height="3763" style="width:25.7833in;height:39.2in" id="_x0000_i1031" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_958c071b8c5ab34bbc87b158c4b5f1fc00dfd7deecc152d2ae9c7e6d78624327/img_2q4q6d6bbt_9699656777488de0c9aa1cdbb708d20d5a4bc942de70d5b459a57390665c16ad.jpeg"></span><span style="color:#3F3F46"></span>
</div>
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</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:39 PM, 30th Sep</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asma</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3166in;height:.3166in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرا لك على تزويدنا بالمطلوب</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:40 PM, 30th Sep</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asma</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3166in;height:.3166in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
<br>
نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:40 PM, 30th Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asma</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3166in;height:.3166in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">سنوافيك بالمستجدات عبر الايميل
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:41 PM, 30th Sep</span></div>
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<td style="padding:0cm 11.25pt 0cm 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">fadia</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3166in;height:.3166in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">طيب شكرا</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:41 PM, 30th Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asma</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3166in;height:.3166in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لا شكر على واجب</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:41 PM, 30th Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asma</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3166in;height:.3166in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب</span></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:41 PM, 30th Sep</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/662689688476075" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
</div>
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</table>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4941697:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
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