Subject: Note Added - [#5056652] voucher
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 27 Oct 2022 05:30:23 +0000

Hi ,    Suhana Valappil added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5056652    Subject:  voucher   Requester: رامي    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">++ <a id="OWAAM16094960AF2E0F4C9E4E299FA2ECF59B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Karuna Satdive</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black">Thanks</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black">Suhana</span></div>
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<div>From:
<span style="font-size:12.0pt;color:black">Max &lt;[email-masked]&gt;<br>
<b>Date: </b>Wednesday, 26 October 2022 at 11:46 PM<br>
<b>To: </b>Suhana Valappil &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#5056652] - voucher</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5056652" rel="noreferrer">#5056652</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
 Please create a new voucher with the below details: <br>
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With reference to the order number: 6174363418  <br>
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Please create a voucher with the below details: <br>
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Voucher Value: SAR 20 <br>
TH Value:  SAR 21<br>
Validity: 45 days<br>
Concept: MAX <br>
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Thank you for your help. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Max </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 26 Oct at 9:18 PM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">رامي
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;[email-masked]&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to MaxFashion.<br>
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</span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128075;</span><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا بك في ماكس فاشون</span><span style="color:#3F3F46"><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟</span><br>
<b>Customer: </b></span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128230;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">حالة الطلب</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">الرجاء إدخال رقم طلبك للمتابعة</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
<b>Customer: </b>023-48BZ-DFH7-ZP27-L2<br>
<b>Customer: </b>6174363418<br>
<b>Bot: </b>Hi, welcome to MaxFashion.<br>
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</span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128075;</span><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا بك في ماكس فاشون</span><span style="color:#3F3F46"><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟</span><br>
<b>Customer: </b></span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128230;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">حالة الطلب</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">الرجاء إدخال رقم طلبك للمتابعة</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
<b>Customer: </b>6174363418<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">تم إلغاء طلبك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
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<span lang="AR-SA" dir="RTL">لا تقلق، عملية رد المبلغ قيد المعالجة</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.
</span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#129303;</span><span style="color:#3F3F46"><br>
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<span lang="AR-SA" dir="RTL">إليك كيف تعمل</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>:<br>
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<span lang="AR-SA" dir="RTL">بطاقات الائتمان والخصم - سيتم رد المبلغ إلى بطاقتك أو حسابك بالبنك. قد يستغرق إكمال المعاملة 4-15 يوم عمل إضافي</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
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<span lang="AR-SA" dir="RTL">سيتم رد المبلغ في حساب</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> PayPal
<span lang="AR-SA" dir="RTL">الخاص بك. قد يستغرق إكمال المعاملة 4-15 يوم عمل إضافي</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا</span><br>
<i>[Customer Feedback: <span lang="AR-SA" dir="RTL">غير راض للغاية</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>]</i><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟
</span></span><span style='font-family:"Apple Color Emoji";color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">نعم </span></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">السلام عليكم رامي ،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">قبتم بتعويضي من قلل بهذه القسيه ولاكن عندما حاولت استخدامها غير صالحه</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">وعليكم السلام ورحمة الله وبركاته</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">زودني برقم الطلب المرتبط لاتحقق</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق</span><span style="font-size:10.0pt;color:#3F3F46"><br>
<span lang="AR-SA" dir="RTL">إبقى معنا</span></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">تمام</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:16 PM, 26th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ramy nasr</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">شكرا لاهتمامكم</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:16 PM, 26th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ramy nasr</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">[email-masked]</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:17 PM, 26th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ramy nasr</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">اي استفسار على هذا الايميل</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:17 PM, 26th Oct</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">باذن الله سنعمل اخرى ونتواصل على الايميل</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:17 PM, 26th Oct</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>. </span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:17 PM, 26th Oct</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/662040337749430" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5056652:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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