Subject: Note Added - [#5042747] escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 17:58:29 +0000

Hi ,    QassemMousa Al Bin Hamdah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5042747    Subject:  escalation   Requester: مرحبا    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Candara",sans-serif;color:#2F5496'>Dear Team</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Candara",sans-serif;color:#2F5496'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Candara",sans-serif;color:#2F5496'>I inform you that the order was not received by the stores knowing that the customer came to the shop and the cashier official was spoken and with the discussion with him work
 was done regarding this order and the customer said I will file a complaint</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Candara",sans-serif;color:#2F5496'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-family:"Candara",sans-serif;color:#2F5496'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Candara",sans-serif;color:#2F5496'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style="color:#2F5496">Thanks &amp; Regards,</span><span style="color:#2F5496"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#333F50"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span style="color:#1F3864">Qassem Youssef</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#767171">Centrepoint, Al Ahsa Mall, Hofuf
<b>(21457)</b></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#767171"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span style="color:#767171">IP Phone Extn:</span></b><span style="color:#767171"> 5774    <b>Mobile:</b> +966- 54 0227779</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:5.0pt;font-family:"Tahoma",sans-serif;color:#2F5496'> </span><span style="color:#2F5496"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="color:#2F5496"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzE3NDM5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lsx8gaSqjpvf-BGnAVmPnF8Vvg_9eQC-GWPyir3UbiI" data-id="2044003174398"></span></a><span style='font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="@LandmarkArabia" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzE3NDM5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TqNyIXHXTTSlT4PJlPvtcIA1vtixVu95OjAPgZ97Pjs" data-id="2044003174399"></span></a><span style='font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzE3NDQwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6TznwsF2urQJR_WHbdC_wjq4k8GEmTeS1upy2VvBy_E" data-id="2044003174400"></span></a><span style="color:#2F5496"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#2F5496"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span style='font-family:"Arial",sans-serif;color:#777777'>STORE CODE: 21457</span></b><b><span style="color:#2F5496"></span></b>
</div>
<div></div>
<div></div>
</div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, October 23, 2022 10:31 PM<br>
<b>To:</b> Centrepoint Hofufalahsamall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5042747] - escalation</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>With reference to the order number:  6175613676</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Store Code: CP21457</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The order is still showing ready to ship, please check and advise if the order is available at the store for pickup. If so, please contact the customer and handover their
 order.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for your help!</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5042747:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>