Subject: Note Added - [#4951484] escalation promotion issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 05:40:27 +0000

Hi ,    Nisha Balakrishna added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4951484    Subject:  escalation promotion issue   Requester: Danish Ali    Note Content:   <div class="WordSection1">
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<div class="MsoNormal"><span lang="EN-US">@sachin: fyi</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<b><img width="132" height="63" style="width:1.375in;height:.6562in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjEwMDIyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.N19YfVZEVtCKnP9NtMtCHHpMCrxB_wnRKj6ynRCwmlo" data-id="2044002100222" alt="Logo

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<div class="MsoNormal"><span style="color:black">Nisha Balakrishna</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black">Ecommerce Content Merchandiser</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black">Landmark Group</span></div>
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<img width="341" height="15" style="width:3.552in;height:.1562in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjEwMDIyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BTfPNMikvnWyQaV9H6pIrOfgZZ_hcmdsTvMuCEiUV1E" data-id="2044002100224" alt="signature_143114819"><span lang="EN-US" style="color:black"></span>
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<div>From: <span style="font-size:12.0pt;color:black">Centrepoint &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Centrepoint &lt;[email-masked]&gt;<br>
<b>Date: </b>Wednesday, October 12, 2022 at 8:24 AM<br>
<b>To: </b>Nisha Balakrishna &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#4951484] - escalation promotion issue</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4951484" rel="noreferrer">#4951484</a> raised by Danish Ali ([email-masked]).</span></div>
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Hi Team,<br>
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Voucher Request.<br>
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order number: NA <br>
voucher value :  50 SAR<br>
voucher validity: 3 month <br>
voucher threshold:  51 SAR<br>
Concept:  Centrepoint ksa<br>
Kindly check the details and provide us with the voucher asap.<br>
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Regards</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 10 Oct at 10:31 AM
<span class="separator">, Danish Ali &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>No problem I accept it, Thank you for your response and offer,
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>But there is a technical problem with your (game play to win) in your app with android, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Whenever I tried with different android mobiles and from pc also, I never get the winning results,  it is always stucked..</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your IT team needs to be resolved this issue,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 10 Oct 2022, 7:53 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Danish,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for contacting us,<br>
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 We apologize for the inconvenience caused<br>
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We would like to offer you as an apology, we are pleased to offer you a voucher worth 50 SAR that you can use in the future<br>
Please let us know do you accept it?</span></div>
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Feel free to contact us if you need further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4951484:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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