Subject: Note Added - [#4952726] Transaction Error- Online Home Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 09:50:13 +0000

Hi ,    Mohammed Athar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4952726    Subject:  Transaction Error- Online Home Delivery   Requester: Nadim.koya    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">We could not find any payment with the below given details.</div>
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<div class="MsoNormal">Please ask the customer to share the bank statement &amp; also advise the email address customer used while placing the order.</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, October 7, 2022 1:12 PM<br>
<b>To:</b> Mohammed Athar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Malik Ismail &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4952726] - Transaction Error- Online Home Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4952726" rel="noreferrer">#4952726</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team<br>
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With reference to Email ID: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> Mobile number: +966535041407<br>
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According to the customer, he was debited SAR 159 on 28th Sept '22 without placing any order. using the email ID, we could not find any order with the same value.<br>
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Card number:  5337 **** **** 6549.<br>
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Reference number: T43911<br>
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Kindly check and advise us on this issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Mon, 3 Oct at 9:59 AM
<span class="separator">, Nadim.koya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear Centrepoint Team,
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Good Day !!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>This is to notify you that I had made a Home Delivery transaction on 28th Sept '22 and for some reason your site showed some error and I couldn't complete the order. But the
 payment for this has been deducted from my card which is a total of <b>SAR 159/-</b>. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>I would like to know why the payment was deducted when the order was not successful.? Also would like to know when this paid amount would be refunded back to my card. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>For your reference I am attaching the products that I tried ordering. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>If you need any further information, please let me know</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thanks and Regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Nadim Ahmed Koya</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4952726:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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