Subject: Ticket Assigned - late delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 09:19:52 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late delivery jay anne lapuz                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  jay anne lapuz Bot:  Hi jay anne lapuz, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6172460257 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=48317621192     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0544261215            01:08 PM, 10th Oct                     jay anne lapuz                    okay, im waiting           01:08 PM, 10th Oct                   Reenad                   Hi jay , My name is Reenad .Thank you for contacting us. I will be happy to help you!           01:09 PM, 10th Oct                     jay anne lapuz                    the delivery man always cancell the delivery of my package bacause of the place           01:09 PM, 10th Oct                     jay anne lapuz                    location           01:09 PM, 10th Oct                     jay anne lapuz                    expected delivery is october 6 until not yet delivered           01:10 PM, 10th Oct                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:10 PM, 10th Oct                     jay anne lapuz                    always they cancell           01:10 PM, 10th Oct                     jay anne lapuz                    Yes can you deliver my package today           01:11 PM, 10th Oct                     jay anne lapuz                    how many days im waiting           01:11 PM, 10th Oct                     jay anne lapuz                    the delivery man is the problem           01:11 PM, 10th Oct                   Reenad                   Please confirm is the mobile number (+966544261215) correct?           01:11 PM, 10th Oct                     jay anne lapuz                    yes correct           01:11 PM, 10th Oct                   Reenad                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:11 PM, 10th Oct                     jay anne lapuz                    yes please deliver it on time           01:12 PM, 10th Oct                   Reenad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:13 PM, 10th Oct                     jay anne lapuz                    how about my package? when they will delivered it to me?           01:13 PM, 10th Oct                     jay anne lapuz                    thats only my concern           01:14 PM, 10th Oct                     jay anne lapuz                    no one message or notify me in my whatsup number           01:15 PM, 10th Oct                   Reenad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:16 PM, 10th Oct                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:19 PM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4984978