Subject: Note Added - [#4918667] missing item 2q
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 02 Oct 2022 06:09:54 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4918667    Subject:  missing item 2q   Requester: اسماعيل يوسف    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, September 25, 2022 11:34 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4918667] - missing item 2q</div>
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<div style="line-height:12.0pt;background:#DC291E"><b><span style="font-size:12.0pt;color:#F4CE0F">[CAUTION: EXTERNAL EMAIL]</span></b></div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#DC291E"><span style="font-size:12.0pt;color:white">This email originated
<b>outside</b> of <b>aramex</b>. <b>DO NOT CLICK</b> on links or attachments unless you recognize the sender and know the content is safe. If you suspect the email to be a
<b>SPAM</b> or a <b>PHISHING</b> email, please forward the email to <b><u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u></b>
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<div style="line-height:12.0pt;background:#DC291E"><b><span style="font-size:12.0pt;color:white">#BeCyberSmart</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4918667&amp;data=05%7C01%7Cmarniel%40aramex.com%7C6321a12de98e46cfc8fc08da9f2cd955%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637997312215774815%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=8RYflG3EKmIL%2BKVxtNRofxpGVMsc%2FwYVzANm3uhG9DQ%3D&amp;reserved=0" rel="noreferrer">
#4918667</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date :  Sep 18, 2022<br>
Order ID:  6168987206<br>
Tracking ID:  48313422124<br>
Assistance Required: Need missing item<br>
Issue Description: Customer placed order for 12 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.<br>
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The missing item is 164069560 - - Solid Yoga Mat with Strap - 183x61x0.5 cms (quantity 2)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Max </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 25 Sep at 10:18 PM
<span class="separator">, اسماعيل يوسف &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">اسماعيل العواد</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to MaxFashion </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر ماكس فاشون<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="color:#3F3F46"> من فضلك ادخل اسمك<br>
<b>Customer: </b>اسماعيل العواد<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6168987206<br>
<b>Bot: </b>شكرًا، تم توصيل طلبك.<br>
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إن لم تستلم طلبك بعد أو استلمت فقط جزءًا منه يرجى الاتصال بنا للحصول على المساعدة.<br>
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يمكنك أيضًا تتّبع طلبك بسهولة عبر سجل الطلبات في حسابي.<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: لست راضيًا أو غير راضٍ]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى إدخال عنوان البريد الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>يرجى إدخال رقم الجوال المسجل<br>
<b>Customer: </b>0544826126</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:11 PM, 25th Sep</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">السلام عليكم اسماعيل ،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:12 PM, 25th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">اسماعيل العواد</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">وعليكم السلام ورحمة الله وبركاته</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:13 PM, 25th Sep</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">وصلتني الطلبيه اسبوع الماضي ناقصه</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ماهي المنتجات التي لم تصلك؟</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:14 PM, 25th Sep</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">بساط الرياضه</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:15 PM, 25th Sep</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اوك</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كم صندوق تم استلامه من قبلكم؟</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:16 PM, 25th Sep</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">صندوق واحد</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:17 PM, 25th Sep</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:17 PM, 25th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">اسماعيل العواد</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لا شكراً</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:18 PM, 25th Sep</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
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