Subject: Ticket Assigned - Order Mistake-Urgent
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Dec 2021 08:41:31 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Order Mistake-Urgent Please note that we have ordered a toddler bed from baby shop as per order number (6368071437), and its respective mattress as per order number (6370272696). When we received the order and after installing the bed, we realized that the bed size is different from what we ordered and the mattress doesn't fit ( length of bed 130 cm instead of 140 cm). After calling customer service they said both items are not returnable, and this is not acceptable as this isn't our fault but baby shop mistake either in shipping or in the details they mention on their site. You can check the below photos that show the description of the bed ordered LxWxH (inch) 57x28x30 which is equivalent to 144x71 (cm) and the received is not same dimensions, as well as you can see that they mention that 140x70 is the mattress that fits this bed.
Accordingly, please find a solution for this mistake as it is babyshop fault, and decide how to fix this mistake (which item shall be returned) noting that we had already opened and installed the bed.
Your prompt reply is highly appreciated.

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3532722