Subject: New Reply Received - STILL NOT YET RECEIVEC REFUND AMOUNT CANCALLED ORDERS
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Jan 2022 06:42:53 +0000

Hi Sarah Awad,  The customer has responded to the ticket.  STILL NOT YET RECEIVEC REFUND AMOUNT CANCALLED ORDERS  Ticket comment <div class="WordSection1">
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>2. Soft Reminder still not yet receive 266 Sar.Against Order no.
</span><span style='font-family:"Helvetica",sans-serif;color:#00B9E5'><a href="https://www.centrepointstores.com/sa/en/my-account/order/6372915673?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_SA_en" rel="noreferrer"><span style="color:#00B9E5">6372915673</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'>.</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<b><i><span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'>Ghulam Mustafa</span></i></b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'></span></i>
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<div class="MsoNormal"><b><i><u><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'>Accountant &amp; Fixed Asset Controller</span></u></i></b></div>
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<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#5B9BD5'>Jeddah 7575 Dar Al Wessal Next 2 Lexus Showroom Al Madina Road,Jeddah.</span></i><i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#C45911'></span></i>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>P.O. Box 122136 Jeddah 21332 KSA</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>+966-12-2289289 Ext. 2126</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>+966-508765826</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'><a href="http://www.hsb.com.sa/" rel="noreferrer"><span style="color:#5B9BD5">www.hsb.com.sa</span></a></span></i></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Ghulam Mostafa Ghulam
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<b>Sent:</b> Thursday, December 30, 2021 11:35 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#3679780] - STILL NOT YET RECEIVEC REFUND AMOUNT CANCALLED ORDERS</span>
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</span></span></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Soft Reminder still not yet receive 266 Sar.Against Order no.
</span><span style='font-family:"Helvetica",sans-serif;color:#00B9E5'><a href="https://www.centrepointstores.com/sa/en/my-account/order/6372915673?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_SA_en" rel="noreferrer"><span style="color:#00B9E5">6372915673</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'>.</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<div class="MsoNormal"><b><i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#C45911'>Best Regard’s</span></i></b></div>
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<b><i><span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'>Ghulam Mustafa</span></i></b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'></span></i>
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<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#5B9BD5'>Jeddah 7575 Dar Al Wessal Next 2 Lexus Showroom Al Madina Road,Jeddah.</span></i><i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#C45911'></span></i>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>P.O. Box 122136 Jeddah 21332 KSA</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>+966-12-2289289 Ext. 2126</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'><a href="http://www.hsb.com.sa/" rel="noreferrer"><span style="color:#5B9BD5">www.hsb.com.sa</span></a></span></i></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Ghulam Mostafa Ghulam
<br>
<b>Sent:</b> Thursday, December 30, 2021 9:25 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CustomerSupport &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#3679780] - STILL NOT YET RECEIVEC REFUND AMOUNT CANCALLED ORDERS</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Soft Reminder … Below Subject</span></div>
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<div class="MsoNormal"><b><i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#C45911'>Best Regard’s</span></i></b></div>
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<b><i><span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'>Ghulam Mustafa</span></i></b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'></span></i>
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<div class="MsoNormal"><b><i><u><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'>Accountant &amp; Fixed Asset Controller</span></u></i></b></div>
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<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#5B9BD5'>Jeddah 7575 Dar Al Wessal Next 2 Lexus Showroom Al Madina Road,Jeddah.</span></i><i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#C45911'></span></i>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>P.O. Box 122136 Jeddah 21332 KSA</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>+966-12-2289289 Ext. 2126</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'><img width="20" height="20" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5Mjc1Mzc1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.n0vsCMc8ukRicVxbNZLQBT1nRLz3lPI52tYWzzU33EY" alt="cid:[email-masked]"> </span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>+966-508765826</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#5B9BD5">[email-masked]</span></a></span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'><img width="20" height="20" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5Mjc1Mzc1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9dRQNmLNOoBlr1Ifm-t0r5zX_ASuY909GmUjJr8nliQ" alt="cid:[email-masked]"> </span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'><a href="http://www.hsb.com.sa/" rel="noreferrer"><span style="color:#5B9BD5">www.hsb.com.sa</span></a></span></i></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Ghulam Mostafa Ghulam
<br>
<b>Sent:</b> Wednesday, December 29, 2021 5:30 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#3679780] - STILL NOT YET RECEIVEC REFUND AMOUNT CANCALLED ORDERS</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Any Update here please regarding 266 sar refund amount I received only one amount 298 sar.</span></div>
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<div class="MsoNormal"><b><i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#C45911'>Best Regard’s</span></i></b></div>
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<b><i><span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'>Ghulam Mustafa</span></i></b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'></span></i>
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<div class="MsoNormal"><b><i><u><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'>Accountant &amp; Fixed Asset Controller</span></u></i></b></div>
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<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#5B9BD5'>Jeddah 7575 Dar Al Wessal Next 2 Lexus Showroom Al Madina Road,Jeddah.</span></i><i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#C45911'></span></i>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>P.O. Box 122136 Jeddah 21332 KSA</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>+966-12-2289289 Ext. 2126</span></i></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Ghulam Mostafa Ghulam
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<b>Sent:</b> Wednesday, December 29, 2021 9:57 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#3679780] - STILL NOT YET RECEIVEC REFUND AMOUNT CANCALLED ORDERS</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I received 298 sar thanks ..please tranafer remaning 266 sar ..really very Apprichated …</span></div>
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<b><i><span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'>Ghulam Mustafa</span></i></b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'></span></i>
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<div class="MsoNormal"><b><i><u><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C45911'>Accountant &amp; Fixed Asset Controller</span></u></i></b></div>
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<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#5B9BD5'>Jeddah 7575 Dar Al Wessal Next 2 Lexus Showroom Al Madina Road,Jeddah.</span></i><i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#C45911'></span></i>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>P.O. Box 122136 Jeddah 21332 KSA</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>+966-12-2289289 Ext. 2126</span></i></div>
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<a href="http://www.hsb.com.sa/" rel="noreferrer"><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'>www.hsb.com.sa</span></i></a><i><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#5B9BD5'></span></i>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Ghulam Mostafa Ghulam
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<b>Sent:</b> Tuesday, December 28, 2021 10:29 PM<br>
<b>To:</b> Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;<br>
<b>Subject:</b> Re: [#3679780] - STILL NOT YET RECEIVEC REFUND AMOUNT CANCALLED ORDERS</span>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">First of all i can"t wait any more for my money i need my money with in 24 houre to my AC otherwise as i said to you i will take legal action against you..and 2nd thing there is 2 order Cancalled not 1 i need 266 sar. 1 amount and another
 is 298 sar...</div>
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<div class="MsoNormal">Waitng your respond...</div>
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<div class="MsoNormal">On 28 Dec 2021 10:07 pm, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt">Hi Gulam,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Thank you for reaching out to us.</span></div>
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We apologize for the inconvenience that has happened.</span></div>
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Regarding the order: 6372915673 Please note that the refund has been processed successfully from our side for the amount (    <br>
SAR266.00), however due to some concerns with the payment vendor, the refund has been rejected.</span></div>
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Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Feel free to reach out to us for any further assistance.</span></div>
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Your Friends</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">The Support Team</span></div>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">3679780:1125156</span><span style="font-size:10.5pt">
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043292753755'>attachment.eml</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043292753756'>attachment.eml</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043292753757'>Bank Statement From 01-11-21 to 28-12-21.pdf</a>
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