Subject: New Reply Received - استرجاع
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Dec 2021 06:06:25 +0000

Hi Sarah Awad,  The customer has responded to the ticket.  استرجاع  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/U-Cyrw0KTTqBWRSyo489yg~~/AALN9wA~/RgRjppbePVcDc3BjQgphu15jxWFNXZWPUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear team, <br>
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Kindly note that the customer's location is at a remote area. Therefore, it cannot be collected. <br>
Please provide us with an alternative address for the customer to proceed. <br>
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Best regards,<br>
 
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<span class="labelnormal"><span class="labelname_sf">Dania Al-Qadi</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>23/12/2021 11:09 PM GMT+04:00<br>
<strong>To: </strong>EMP559 Amer Hmaidat ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#3523083] استرجاع<br>
 
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<div>There is a new comment in the ticket submitted by Hoolaty to HelpCPAE</div>
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Comment added by : Faraz Lohani<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM9CBCF63C7ABC486FA891F8656622B8E2" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a> <a href="mailto:[email-masked]" id="OWAAM9D76261497FE4E54B8006C56BD9A3533" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a> <a href="mailto:[email-masked]" id="OWAAM30DDE60A6AF54BFC9E0DFCF5D7C30B77" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a>,</div>

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<div class="MsoNormal">Please update for the collection ASAP.</div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Order ID: 6367588612<br>
Tracking ID: SD004352464</span></div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal">Faraz Lohani</div>

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<div class="MsoNormal">Escalation Desk – Web Team</div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, December 14, 2021 5:04 PM<br>
<b>To:</b> [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3523083] - استرجاع</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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We will proceed with the collection at the soonest.<br>
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We will do the needful to have it arranged at the earliest convenience.<br>
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Best regards,<br>
  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Amro Hmidat</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://www.shipa.com/" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MDk0NzkxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.18h1rzKI3vTKXwqtKYfSi3qrWxG0q-IuRy6UvroNNtc" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://www.shipa.com" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>14/12/2021 3:55 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3523083] - </span><span style="font-size:10pt;font-family:'arial' , sans-serif">استرجاع</span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system' , serif">Hi Team,<br>
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Any update ... ??<br>
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Problem Statement: Late Collection <br>
Order Date : Nov 18, 2021<br>
Order ID: 6367588612<br>
Tracking ID: SD004352464<br>
Contact No: +966536924756<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 11/30/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Sadique.</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">On Wed, 8 Dec at 6:54 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span> </span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Hi Team,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system' , serif"><span class="separator">Any update ... ??</span><br>
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<span class="separator">Problem Statement: Late Collection </span><br>
<span class="separator">Order Date : Nov 18, 2021</span><br>
<span class="separator">Order ID: 6367588612</span><br>
<span class="separator">Tracking ID: SD004352464</span><br>
<span class="separator">Contact No: +966536924756</span><br>
<span class="separator">Assistance Required: Need Urgent Collection</span><br>
<br>
<span class="separator">Issue Description: The return request was created on 11/30/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</span><br>
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<span class="separator">Regards,</span><br>
<span class="separator">Bahashwan.</span></span>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">3523083:1125156</span>
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