Subject: Ticket Assigned - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 20 Dec 2021 17:43:05 +0000

Hi Sarah Awad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Second reminder:
Your delivery partner didn't contact me for my return of 1 item from my previous order. It is about 8 days now from making the return request. This is long time. 
According to your retrun policy 2-5 days is the time for return. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3640374