Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Dec 2021 11:32:52 +0000

Hi Sarah Awad,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">can you please tell me the account to which ypu have sent the money because i didnt recieve anything</div>
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<div>On Sun, 19 Dec 2021 at 2:22 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Annas,</div>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: <a href="https://www.centrepointstores.com/sa/en/my-account/order/6367800781?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_SA_en" rel="noreferrer" style="box-sizing:border-box;color:rgb(0,185,229);text-decoration:none;word-break:normal;font-family:Helvetica,Arial,sans-serif;font-size:16px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" target="_blank">6367800781</a>Please note that the refund has been processed successfully from our side for the amount (132), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
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<div>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3629977