Subject: Re: Call Center Release - Joanna Bittle
From: Release Concierge <[email-masked]>
To: Saurabh Dadu <[email-masked]>, [email-masked]
Date: Sun, 2 Jan 2022 09:21:53 -0500

Hi!

Was she canceling due to a sickness or exposure to COVID or was she just
canceling because she couldn't make it?
With COVID going around again, we are waiving cancellation fees if people
cancel due to covid or due to an illness.

This is straight from our website:
"As a courtesy to everyone, we have waived our 3-hour cancellation policy
due to Covid. If you are not feeling well, please simply cancel the class
either by using your app or by calling us."

This would not be considered a no show as she did cancel. A no show is when
nobody shows up and does not let anybody know that they are no longer
coming.

This would be considered a cancellation and if she cancelled because she
was sick or exposed to covid, she would be reimbursed her 25 dollars.

I hope this makes sense and please let me know if you have any questions!

On Sun, Jan 2, 2022 at 9:06 AM Joanna Bittle <[email-masked]> wrote:

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>   Release Wellness - Call Center Contact Form
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> Customer's Name Joanna Bittle
> Customer's Phone Number (609) 742-2852
> Customers E-Mail Address [email-masked]
> Message Hi,
>
> Joanna called just now to cancel her yoga class today at 8:45 AM. I just
> want to clarify, is it considered as her first No Show this month or still
> counted as a canceled appointment even if the class had already started
> when she canceled it? Thank you
> Date of Appointment 01-02-2022
> Time of Appointment 08:45 AM
> Agent's Name
> Rona
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