Subject: LiveChat: Daily Summary for Wednesday, February 23rd
From: LiveChat <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 06:07:30 +0000

Summary for Wednesday, February 23rd

Chats

Visitor satisfaction

Missed opportunities

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29 ratings

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234

:-) 76%

:-( 24%

1

Chats

Missed opportunities

There were 234 chats with visitors

Mohammed Obiedo – 85 chats
Nansy Saeed – 63 chats
Majd Shahoud – 13 chats

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Something is not right, 24% of ratings are bad. Read on how you can improve your chat quality.

1 person left the queue before starting a chat.

Be available to your visitors. Also, think about adding more agents

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