Subject: MAIL FROM SPECTRANET
From: Swati Shukla <[email-masked]>
To: "Ravi Anand. Yadav" <[email-masked]>
Date: Wed, 14 Dec 2016 10:03:07 +0530 (IST)

support . <[email-masked]> 

Reply all | 
Today, 9:36 AM 
Swati Shukla (LSM ACCOUNTS) 

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Dear Sir, 
Greetings from spectranet!! 
Regret for the inconvenience caused to you. 
We would like to update you that Internet services is impacted due to Cyclonic Storm ‘Vardah’ in Indian Southern coastal region. This has impacted all the Service providers as Chennai is the major node for all Indian Undersea Cable Operators. 
As a result you may be facing service degradation including slow speed or low throughput . 

Your Service request number SR1612441318 for CAN ID 9019451. 
Please be assured that the teams are trying their level best to carry out fault repair which is still getting impacted due to strong weather conditions in Chennai region. We are continuously monitoring the situation and working with the field teams for early restoration. 
Our teams will keep you updated on restoration timelines basis information received from our Upstream Partners. Please expect further update in next 5 hours. 
We regret the service degradation being faced and request support during this outage. 

Thanks & Regards, 
Jitender Singh 
Customer Support - Spectranet 
Email: [email-masked] 
Toll Free No: 1800-121-5678 

For Escalation Matrix, please click the below link: 
http://www.spectranet.in/Escalation-Chart 

Best Regards 
Swati Shukla