Subject: New Reply Received - complaint about order number 6307347995
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 May 2021 13:02:38 +0000

Hi Wael amir,  The customer has responded to the ticket.  complaint about order number 6307347995  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/sDZa69_TmZ8NvxmsC59QAA~~/AALN9wA~/RgRig5zgPVcDc3BjQgpgnGBpomAcnITLUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
<br>
<br>
<br>
Kindly note that as per our system, the shipment has been delivered successfully. Please confirm from your side. <br>
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Best regards 
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<br>
<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>17/5/2021 2:21 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2586774] - complaint about order number 6307347995<br>
 
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<div>Hi Team,<br>
<br>
<span style="font-size:14px">Problem Statement: Late Delivery</span><br>
<span dir="ltr" style="font-size:14px">Order Date : May 11, 2021</span><br>
<span dir="ltr" style="font-size:14px">Order ID: 6307347995</span><br>
<span dir="ltr" style="font-size:14px">Tracking ID: SD002017603</span><br>
<span style="font-size:14px">Assistance Required: Need Urgent Delivery</span><br>
<span dir="ltr" style="font-size:14px">Issue Description: The order was shipped from our side on 5/12/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.</span><br>
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<span dir="ltr" style="font-size:14px">Regards,</span>
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<div><span dir="ltr" style="font-size:14px">WAEL </span></div>

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<blockquote class="freshdesk_quote">On Mon, 17 May at 2:19 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<span class="separator">​Hi Ali,<br>
<br>
We apologies for the inconvenience caused.</span><br>
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<div dir="ltr"><span class="separator">We are working to resolve your issue on priority however due to peak season, it might take 4-5 days for final closure.<br>
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We appreciate your patience.<br>
<br>
Your Friends,<br>
The Support Team</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/gCrfeW9qxOAwzeEoWhBXKg~~/AALN9wA~/RgRig5zgPlcDc3BjQgpgnGBpomAcnITLUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2586774