Subject: Ticket Assigned - Fwd: 9653213880
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 05:04:53 +0000

Hi Wael amir,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Fwd: 9653213880 

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________________________________
From: suzan oklat <[email-masked]>
Sent: Friday, 7 May 2021, 4:11 pm
To: [email-masked]
Subject: Fwd: 9653213880

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________________________________
From: suzan oklat <[email-masked]>
Sent: Friday, May 7, 2021 4:09:36 PM
To: [email-masked] <[email-masked]>
Subject: Fwd: 9653213880

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From: suzan oklat <[email-masked]>
Sent: Friday, May 7, 2021 12:26:46 PM
To: Homecentre Customercare <[email-masked]>
Subject: Re: 9653213880

Base on my previous complaint email about the quality and the issue of the sofa ( the spring is getting cutted by itself and going down )  which I didnt get any reply back on it !

Currently I have a second issue which proofs the poor quality again of this sofa itself and shows the risk which my family and my baby are facing. I can't understand why you guys are dragging this issue without any response from a trusted brand like yours againest a loyal client who has a large history of purchases from you.

Please find the attached photos of the second issue which we faced yesterday in the sofa leg which has been broken from the corner of it base on the normal use of the sofa which suppose not to happen even in the hardest situations of the normal use.

I am super angry of the matter and providing you an official warning and the the full responsibility againest this product in case its not taken back ASAP from my home.
  requiring a quick response and action of returning and pick up the sofa ASAP , as its now on the ground and am afraid on the safety of my baby (16 month ), attached the required picture [Image]

.

Regards ,
Suzan
0555868899

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________________________________
From: suzan oklat <[email-masked]>
Sent: Tuesday, May 4, 2021 11:26:40 AM
To: Homecentre Customercare <[email-masked]>
Subject: Re: 9653213880

To whom it may conern , as requested please find the attached ,

Requiring you kind assistance in returning the product ASAP

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________________________________
From: Homecentre Customercare <[email-masked]>
Sent: Tuesday, May 4, 2021 11:23:49 AM
To: [email-masked] <[email-masked]>
Subject: 9653213880

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2536942