Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 11:39:58 +0000

Hi Wael amir,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Dear Team, <div dir="auto"><br></div>
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<div dir="auto">I am not getting any response from delivery company. Its been so long now, probably they are not ready to deliver at my location. Could you please give me the delivery contact person number or details ? So that I can reach to him or Company contact person ? Or you should contact them and at least tell me , where is my package ? And whether  the delivery  agent is ready to come to my location or not ? Why are they not coming to my place? Could please ask them what is the problem in delivery ? </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 11 May 2021, 11:00 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"> Hi kalim </div>
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<div style="clear:both">Thank you for reaching out to us and giving us the opportunity to serve you.<div></div>
<br><div>We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.</div>
<br><div>Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.</div>
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<div style="clear:both"><div>Once the order will return back to warehouse we will process the refund for the same as soon as possible.<div></div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2538415