Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 May 2021 12:30:48 +0000

Hi Wael amir,  The customer has responded to the ticket.  escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/gBQ4NyEoLl0_wpPGIjTy9Q~~/AALN9wA~/RgRihjhwPVcDc3BjQgpgnPAEpWARvkQYUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
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Dear All,<br>
<br>
<br>
Kindly note that we have already attempted the delivery two times but the customer was not available. Please confirm the customer's mobile number and address details so we can assist. <br>
<br>
<br>
Best regards
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<br>
<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>19/5/2021 3:19 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2567343] - escalation<br>
 
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<div>Hi Team,<br>
<br>
<span style="font-size:14px">Problem Statement: Late Delivery</span><br>
<span style="font-size:14px">Order Date : May 4, 2021</span><br>
<span style="font-size:14px">Order ID: 6304819422</span><br>
<span style="font-size:14px">Tracking ID:SD001958789</span><br>
<span style="font-size:14px">Assistance Required: Need Urgent Delivery</span><br>
<span style="font-size:14px">Issue Description: The order was shipped from our side on 5/6/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.</span><br>
<br>
<span style="font-size:14px">Regards,</span><br>
<span style="font-size:14px">wael</span><br>
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<blockquote class="freshdesk_quote">On Thu, 13 May at 12:59 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement: Late Delivery<br>
Order Date : May 4, 2021<br>
Order ID: 6304819422<br>
Tracking ID:SD001958789<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on 5/6/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.<br>
<br>
Regards,</span></div>
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<div dir="ltr"><span class="separator">wael</span></div>
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<span class="separator">On Thu, 13 May at 12:52 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span></span>

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<div dir="rtl"><span class="separator"><span class="separator">مرحبا سعاد،</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">نحن نقدر صبرك.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">أصدقائك ،</span></span></div>

<div dir="rtl"><span class="separator"><span class="separator">فريق الدعم</span></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2567343