Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 18 May 2021 09:58:34 +0000

Hi Wael amir,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/6Zk8YVWBge3xk5-z2Z9yUA~~/AALN9wA~/RgRihMNDPVcDc3BjQgpgosOPo2DNptAOUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All,<br>
<br>
Well noted and received. The delivery address has been updated as requested. And a delivery attempt will be arranged with the customer.<br>
 <br>
Best regards,<br>
 
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<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>18/5/2021 10:27 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2507674] - Delivery<br>
 
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<div>Hi Team,<br>
<br>
<span style="font-size:14px">Problem Statement: Late Delivery</span><br>
<span style="font-size:14px">Order Date : Apr 21, 2021</span><br>
<span style="font-size:14px">Order ID: 6299138148</span><br>
<span style="font-size:14px">Tracking ID: SD001742306</span><br>
<span style="font-size:14px">Assistance Required: Need Urgent Delivery</span><br>
<span style="font-size:14px">Issue Description: The order was shipped from our side on  4/21/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.</span><br>
<br>
<span style="font-size:14px">Regards,</span><br>
<span dir="ltr" style="font-size:14px">wael</span>
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<blockquote class="freshdesk_quote">On Wed, 5 May at 11:37 AM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement: Late Delivery<br>
Order Date : Apr 21, 2021<br>
Order ID: 6299138148<br>
Tracking ID: SD001742306<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on  4/21/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.<br>
<br>
Regards,</span></div>

<div dir="ltr"><span class="separator">wael</span></div>

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<span class="separator">On Wed, 5 May at 2:39 AM <span class="separator">, AHMAD MAJED &lt;[email-masked]&gt; wrote: </span></span>

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<span class="separator"><span class="separator">السلام عليكم ورحمة الله وبركاته</span></span>

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<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><span class="separator"><span class="separator">لم اتلقى أي محاولة اتصال بي من قبلكم دون استجابة مني</span></span></div>

<div dir="auto" style="font-family:sans-serif;font-size:12.8px"> </div>

<div dir="auto" style="font-family:sans-serif;font-size:12.8px"> </div>

<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><span class="separator"><span class="separator">العنوان كالتالي</span></span></div>

<div dir="auto" style="font-family:sans-serif;font-size:12.8px"> </div>

<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><span class="separator"><span class="separator">مكة المكرمة</span></span></div>

<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><span class="separator"><span class="separator">حي بطحاء قريش.. شارع ابو العاص بن الربيع </span></span></div>

<div dir="auto" style="font-family:sans-serif;font-size:12.8px"> </div>

<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><span class="separator"><span class="separator">بجانب جامع الأمين </span></span></div>
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<span class="separator"><span class="separator"> </span></span>

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<div class="gmail_attr" dir="ltr"><span class="separator"><span class="separator">في الثلاثاء، ٤ مايو، ٢٠٢١ ١١:٥١ م bent Rejal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:</span></span></div>

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<span class="separator"><span class="separator">السلام عليكم ورحمة الله وبركاته</span></span>

<div dir="auto"> </div>
<span class="separator"><span class="separator"> </span></span>

<div dir="auto"><span class="separator"><span class="separator">لم اتلقى أي محاولة اتصال بي من قبلكم دون استجابة مني</span></span></div>
<span class="separator"><span class="separator"> </span></span>

<div dir="auto"> </div>
<span class="separator"><span class="separator"> </span></span>

<div dir="auto"> </div>
<span class="separator"><span class="separator"> </span></span>

<div dir="auto"><span class="separator"><span class="separator">العنوان كالتالي</span></span></div>
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<div dir="auto"> </div>
<span class="separator"><span class="separator"> </span></span>

<div dir="auto"><span class="separator"><span class="separator">مكة المكرمة</span></span></div>
<span class="separator"><span class="separator"> </span></span>

<div dir="auto"><span class="separator"><span class="separator">حي بطحاء قريش.. شارع ابو العاص بن الربيع </span></span></div>
<span class="separator"><span class="separator"> </span></span>

<div dir="auto"> </div>
<span class="separator"><span class="separator"> </span></span>

<div dir="auto"><span class="separator"><span class="separator">بجانب جامع الأمين </span></span></div>
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<div class="gmail_attr" dir="ltr"><span class="separator"><span class="separator">في الثلاثاء، ٤ مايو، ٢٠٢١ ٩:٠٧ ص Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; كتب:</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator"><span dir="rtl">مرحبا احمد ،</span></span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">نشكرك على تواصلك معنا.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">تقبل كامل اعتذرانا عن الإزعاج الذي تسببنا به.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">تم إبلاغنا من قبل شريك الشحن انه تمت محاولة الإيصال إليك دون تلقى اي استجابة من قبلك.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">يرجى تزويدنا بمعلومات عن العنوان لكي يتم تحديثها (رقم المنزل-الحي-الشارع-المدينة) و تتم خدمتك على اكمل وجه.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">ملاحظة إذا لم يتم الرد خلال 24 ساعة سوف يتم إغلاق القضية تلقائيا.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">لا تتردد بالاتصال بنا في حال وجود اي استفسارات اخرى.</span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator">اصدقائك,</span></span></div>

<div dir="rtl"><span class="separator"><span class="separator">فريق الدعم.</span></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2507674