Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 16:39:48 +0000

Hi Wael amir,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Dear Babyshop Team, <br>
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I have spoken to customer care to escale the issue in order to fast track the return. Please confirm that a ticket has been sent to you with the number 2501497.<br>
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As this is a high value item, and required for the infant/baby, the refund needs to be provided ASAP in order to purchase a new one before due date.<br>
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Appreciate the support of Babyshop team to collect the item immediately and issue the refund at the earliest.<br>
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Thank you.<br>
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With best regards,<br>
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Ruba Kamal <span id="ms-outlook-android-cursor"></span><br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, May 4, 2021 12:29:17 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2501497] - Returns
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<div dir="ltr">Hi Kamal,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience however, please note the courier partner may take up to 7 - 10 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you:
 (+971585458800). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2501497