Subject: New Reply Received - Delivery for order 9657403528
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 11:33:09 +0000

Hi Wael amir,  The customer has responded to the ticket.  Delivery for order 9657403528  Ticket comment <div dir="ltr">Further to my last email, could you please tell me when to expect my order?</div>
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<div dir="ltr">Many thanks,</div>
<div dir="ltr">Lauren </div>
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<div dir="ltr">Dear Support Team,</div>
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<div dir="ltr">Thank you for getting back to me, but you haven’t said when my order will be delivered. </div>
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<div dir="ltr">Also, my name is Lauren.</div>
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<div dir="ltr">Kind regards,</div>
<div dir="ltr">Lauren de Silva </div>
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<div>On 4 May 2021, at 13:20, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi de Silva,</div>
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<br>Thank you for contacting us.<br><br>Really sorry to hear that you did not experience a good transaction from employee. This is definitely not the experience we want our customers to have when they shop with us.<br><br>We take matters like this very seriously. We have now sent the feedback to our store and they will definitely take action on this.<br><br>Once again, please accept our sincere apologies for this.<br><br>Your friends<br>Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2509036