Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 09:04:34 +0000

Hi Wael amir,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">
<div>Thanks For your email.</div>
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<div dir="auto">This is to confirm that I didnt receive my order yet and here is my mobile no. 39698702.</div>
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<div dir="auto">Any idea when I will get it?</div>
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<div dir="auto">Thanks <br><div class="gmail_extra" dir="auto">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 4 May 2021 11:31, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div style="margin-bottom:0.0001pt"><span dir="ltr">Hi Elham,</span></div>
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<div style="margin-bottom:0.0001pt"><span style="font-size:14px">Thank you for getting in touch with us.</span></div>
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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception. </span></div>
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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (number)</span></div>
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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. </span></div>
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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Your friends,</span></div>
<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">The Support Team</span></div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2501140:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2501140