Subject: Email was not delivered to [email-masked]
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 07:40:54 +0000

Hi Wael amir,  
  The following message composed by you on ticket 2488519 failed to reach the recipient [email-masked]. 
  Reason: "Message dropped - Invalid or problematic address.  "
  Message content:  Hi Sera,     Thank you for getting in touch with us.     We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.      Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971528646580)     We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.      We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.     Your friends,  The Support Team   ​