Subject: Ticket Assigned - need escalation urgent
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 06:55:20 +0000

Hi Wael amir,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation  urgent sumer                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sumer Bot:  Hi Sumer ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6300289997 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:53 PM, 29th Apr                   Sohaib                   Hi Sumer ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:53 PM, 29th Apr                     sumer                    Can you really help           02:54 PM, 29th Apr                     sumer                    How can you help           02:54 PM, 29th Apr                     sumer                    Where exactly has my order reached           02:54 PM, 29th Apr                     sumer                    Tracking has no status for 6 days           02:55 PM, 29th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           02:56 PM, 29th Apr                     sumer                    You don't have any contact with your courier person           02:58 PM, 29th Apr                     sumer                    What kind of service do you provide           02:58 PM, 29th Apr                   Sohaib                   Please be assured as we have already escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:59 PM, 29th Apr                     sumer                    Neither amazon nor any other shopping app is so irresponsible           03:00 PM, 29th Apr                     sumer                    I dont understand why don't you contact your courier service on phone           03:00 PM, 29th Apr                     sumer                    This is not primitive time that you need to send letters for contact           03:01 PM, 29th Apr                     sumer                    You can call them within seconds           03:01 PM, 29th Apr                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, we would request you to allow us some time to fix that optimally to arrange delivery as priority basis           03:03 PM, 29th Apr                     sumer                    5 working days have passed           03:04 PM, 29th Apr                     sumer                    Does this still qualify for priority delivery           03:04 PM, 29th Apr                     sumer                    Its not coming from USA that you delayed it to more than a week and still call it priority delivery           03:05 PM, 29th Apr                     sumer                    If more than 7 days are your priority deliveries, what will be usual duration of deliveries for standard           03:09 PM, 29th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  We sincerely apologize for any inconvenience caused to you however, we would request you to allow us some time to fix that optimally to arrange delivery as priority basis           03:11 PM, 29th Apr                     sumer                    Your courier man behaves like some officer as if its a sin to call him.. You can't call and disappoint him but you can delay our parcels and disappointment us           03:11 PM, 29th Apr                     sumer                    Tomorrow is a Friday its No working day.. How would u escalate my courier           03:12 PM, 29th Apr                   Sohaib                   kindly note that even Friday delivery will be possiblre ,           03:13 PM, 29th Apr                     sumer                    That's possible only if your courier man is in a mood           03:14 PM, 29th Apr                     sumer                    Or if your courier service hasn't missed my parcel           03:14 PM, 29th Apr                     sumer                    You can arrange delivery only if your courier man attends you           03:15 PM, 29th Apr                     sumer                    Courier man is very respectable and its an insult to call him           03:15 PM, 29th Apr                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, we would request you to allow us some time to fix that optimally to arrange delivery a priority basis, we will do our best to fix that urgently           03:18 PM, 29th Apr                     sumer                    Doesn't centrepoint pay the courier man for delivery.. Is the courier man working free of cost.. Fe-sabi lillah??           03:19 PM, 29th Apr                   Sohaib                   We can understand your frustration with the unexpected experience while you  shopping with us Please be assured we will do our best to fix that urgently           03:21 PM, 29th Apr                     sumer                    Ok           03:22 PM, 29th Apr                   Sohaib                   We would like  to inform you that this is not the experience we wish you had in shopping with us           03:22 PM, 29th Apr                   Sohaib                   We promise you that we will work to avoid such mistakes in the future           03:22 PM, 29th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:22 PM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2475379