Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 06:55:16 +0000

Hi Wael amir,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation abhijit jana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abhijit jana Bot:  Hi Abhijit Jana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6296311619 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  530787741            07:18 PM, 28th Apr                   Sohaib                   Hi  Abhijit ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:21 PM, 28th Apr                   Sohaib                   IS this your correct contact number : +966530787741           07:24 PM, 28th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:25 PM, 28th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:26 PM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2470420