Subject: New Reply Received - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 07:29:04 +0000

Hi Wael amir,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div id="yiv0057852433">
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<br>Hi,he didn’t hand over any slip!He collected at the same time as the other parcel he collected <br>(9646608958)which I have been refunded for.</div>
<div>I  have made numerous phone call to you regarding this and it’s not getting resolved.</div>
<div>Aramex courier took both parcels even though they were on 2 different requests!</div>
<div>Regards </div>
<div>W.Attard<br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv0057852433yqt7480706698" id="yiv0057852433yqt63322"><div class="yiv0057852433yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0"></div></div>
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<div>On Wednesday, April 28, 2021, 10:26 am, Splash &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Attard ,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the delay in processing of your return however, we request you to please share with us the tracking number or the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund asap.</div>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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<div>Note: Case will automatically close if no response received within 24 hours</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2467129