Subject: New Reply Received - RE: You haven't collected order number 6300027341
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 27 Apr 2021 09:51:00 +0000

Hi Wael amir,  The customer has responded to the ticket.  RE: You haven't collected order number 6300027341  Ticket comment <div dir="auto">Dear,</div>
<div dir="auto">This order unable to collect. Because when I purchase this order, order numbers showing 11 digits #62100279790#.Now you give another number 10 digit #6300027341#. Company device showing only 11 digit number, not showing new number 10 digit then how can collect. Store staff unable to select this order. So what is the option now. Please check this attached file</div>
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<div dir="auto">Thanks,</div>
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<div dir="auto">Rashid Miah</div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 27/04/2021  12:17 pm  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2461829] - RE: You haven't collected order number 6300027341 </div>
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<div dir="ltr">​Hi RASHID ,<br><br>We're  sorry to hear that you wish to cancel your order.</div>
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<div dir="ltr">We can see the order has been placed on &lt;Apr 23, 2021&gt; with the order number  &lt; 6300027341 &gt;</div>
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<div>As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.</div>
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<div>The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.</div>
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<div>If you require any further assistance, please feel free to write back to us.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043214887269'>Screenshot_20210427-122646_Email.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2461829