Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Apr 2021 06:43:08 +0000

Hi Wael amir,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi Team!<div dir="auto"><br></div>
<div dir="auto">How long i need to wait to get my refund?</div>
<div dir="auto">Its almost one month </div>
<div dir="auto">Kindly do the needful ASAP </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks and Regards </div>
<div dir="auto">Inthikaf </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 18 Apr 2021, 9:14 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mohammed,</div>
<div dir="ltr">
<div dir="ltr">​<br>
</div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6284367592 Please note that the refund has been processed successfully from our side for the amount (<span style="white-space:pre-wrap" dir="ltr"> </span>SAR29.00), however due to some concerns with the payment vendor, the refund has been rejected.<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
<div>
<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
<div>
<br>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div>The Support Team</div>
</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2416694