Subject: New Reply Received - need escalation
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 24 Apr 2021 12:56:06 +0000

Hi Wael amir,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">Hi</div>
<div dir="ltr">     Actually I bought this sandal online and after three or four time usage , the sandal got damage. Photos attached for your reference. I recieved the reply mail , but you didnt mention what action you took in this case. Either you should replace this or I will return it. May be it happened because you despatched the product from old stock. But its not fair for me that buying a sandal and got damage with in few days. Kindly reply me what you can do in this case. I am a regular customer of Landmark group and it affected the trust that you made.</div>
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<div dir="ltr">Thanks and Regards</div>
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<div>On 24 Apr 2021, at 8:22 AM, Shoemart &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Shafrudheen,<br><br>Thank you for contacting us.<br><br>Really sorry to hear that  This is definitely not the experience we want our customers to have when they shop with us.<br><br>We take matters like this very seriously. We have now sent the feedback to our store and they will definitely take action on this.<br><br>Once again, please accept our sincere apologies for this.<br><br>Your friends<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNDIzNTcyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NB5bKiPS2nVLA12k_kpvBYpe2W--8HRK7Y06N-jvYd4"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNDIzNTcyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BtfVPKFFuO_gZetOC43tv_Xd_SDysiLJhUsCwtWDaZM"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNDIzNTczMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ippLewaaLvDUDdVg2CKuq8Vdj7DyTTF85cQI1w36Z7k"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNDIzNTczMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XIhBlD7JYqo33x9mqy2D0T80EsogSyi2LzHeSl4N-Ns"><br>Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2430201