Subject: New Reply Received - Order number : 9651424913
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Apr 2021 21:02:45 +0000

Hi Wael amir,  The customer has responded to the ticket.  Order number : 9651424913  Ticket comment <br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMzAwODk2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hiXPSLWfEF2VTN10rYm2FUXC1CmeSneXwgQtCGMXPZM" alt="image1.jpeg" id="00563177-29A9-484F-B363-F36ABD5F6A76"><br><div dir="ltr">This item consists from 3 pcs ( white, black, grey) I received only 2 pcs grey one is missed .</div>
<div dir="ltr">My order confirmed received &#128077; thanks<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2413381</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2413381<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Wael amir : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi  Hassan,</div>
<div dir="ltr">
<div dir="ltr"> <br>
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<div>We apologize for the inconvenience caused.</div>
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<div dir="ltr">After checking your order, we found out that your order has been delivered completely.</div>
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<div>If you still believe that the item is missing please contact us again.</div>
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<div>Please feel free to contact us if you have any further questions.</div>
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<div>Your friends</div>
<div>Support Team.</div>
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</div></div></blockquote>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2413381