Subject: New Reply Received - Ticket # 2254825
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 16 Apr 2021 20:55:19 +0000

Hi Wael amir,  The customer has responded to the ticket.  Ticket # 2254825  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">We did not find any order number with the mentioned below details.</div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Athar Mohammed,</div>
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<div class="MsoNormal">Extn 3183</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: HB Customercarefloor &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, April 14, 2021 10:39 AM<br>
<b>To:</b> Mohammed Athar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Home Box &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;; Yahia Taha &lt;[email-masked]&gt;; Arjun Thapa &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2254902] - Ticket # 2254825/ Amount issue </div>
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<div class="MsoNormal">Hi Mohammed, </div>
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<div class="MsoNormal">We need the order number kindly advise.</div>
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<div class="MsoNormal">Thank you.</div>
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<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Customer Care Center - Home box - KSA</span><b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C6d703f88e8b5449d428d08d8ff186ef3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539827693624102%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=pU9ynz%2BxQ0A82gpzhySeVU56bxHB8HtVhgWWJGR6Dmk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C6d703f88e8b5449d428d08d8ff186ef3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539827693634057%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=tMBjGMz0tPKGxe4lrVQiL6yv4IElaAJHSYRoztC%2BnZc%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.5486in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMTk4NjE5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oiJ12fNNYvnxV_IS9-Ln-dCYcnehoMwtN2c8izFp7w8" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.7013in;height:.625in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMTk4NjE5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rS96HnDAL3tUsDG2Nrf7PS2X3oMqF47EXW6HSrRFVyM" alt="hb"></span>
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<b>From:</b> Mohammed Athar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, April 13, 2021 11:46 PM<br>
<b>To:</b> HB Customercarefloor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Arjun Thapa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2254902] - Ticket # 2254825/ Amount issue </div>
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<div class="MsoNormal">HI Team,</div>
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<div class="MsoNormal">Please check the below screenshot FYI.</div>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="623" style="width:467.5pt;border-collapse:collapse">
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<td width="25" style="width:18.6pt;border:solid windowtext 1.0pt;background:yellow;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Terminal ID</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Terminal Name</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Account Number</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Payment Type</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Transaction Date</span></div>
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<td width="29" style="width:22.1pt;border:solid windowtext 1.0pt;border-left:none;background:yellow;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Transaction Time</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Value of Sales</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Cash Back</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Cashback_Amount</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Net Amount</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Service Fee</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Fee Without VAT</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Merchant Reconciliation Number</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">5.04E+20</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">3/2/2021</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">11:55:20</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">111</span></div>
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<td width="20" style="width:14.9pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">0</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">0</span></div>
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<td width="23" style="width:17.1pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">108.19</span></div>
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<td width="21" style="width:16.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">2.44</span></div>
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<td width="23" style="width:17.5pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">0.37</span></div>
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<td width="23" style="width:17.3pt;padding:0in 5.4pt 0in 5.4pt;height:14.5pt">
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">1.06108E+11</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">14703354/2021-03-02</span></div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Athar Mohammed,</div>
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<div class="MsoNormal">Extn 3183</div>
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<b>From:</b> HB Customercarefloor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, April 11, 2021 1:52 PM<br>
<b>To:</b> Mohammed Athar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Arjun Thapa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2254902] - Ticket # 2254825/ Amount issue </div>
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<div class="MsoNormal">Hi Mohammed, </div>
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<div class="MsoNormal">The customer claim<span style="font-size:10.5pt;font-family:-apple-system"> was deducted from his account SAR111 on 02/03/2021 and no order was placed for this, the customer share card number kindly check and revert.</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you.</span></div>
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<span dir="RTL"></span><span dir="RTL"></span><b><span lang="AR-SA" dir="RTL" style="font-size:14.0pt;color:#183247"><span dir="RTL"></span><span dir="RTL"></span>4847833312438685</span></b><b><span style="font-size:14.0pt;font-family:-apple-system;color:#183247"></span></b>
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<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Customer Care Center - Home box - KSA</span><b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C6d703f88e8b5449d428d08d8ff186ef3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539827693634057%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ZlIT0TL2x3laUWVPkVniwcSc0lyyBQlF2HTfJu86WRg%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C6d703f88e8b5449d428d08d8ff186ef3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539827693644015%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=rDGD4%2BMTbfVA1cjT3N6Rf%2F6tKzx%2FZLdBtX696jIzVjg%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, April 11, 2021 12:20 PM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2254902] - Ticket # 2254825</div>
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<div class="MsoNormal">Dear Hamza,</div>
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<div class="MsoNormal">Please check with finance team and revert. </div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C6d703f88e8b5449d428d08d8ff186ef3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539827693644015%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=OMpBXNp%2F%2Bvnr6acLM5qpTBt6XOfOnHzXt%2B1t08vvehw%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C6d703f88e8b5449d428d08d8ff186ef3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539827693653969%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=s8%2FT8Fb5%2FbzGJ7Z3novk4ByAJbyYIISKW1Kl88iQ0mk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.5486in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMTk4NjE5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oiJ12fNNYvnxV_IS9-Ln-dCYcnehoMwtN2c8izFp7w8" alt="lg"></span><span style="color:blue"><img width="66" height="60" style="width:.6875in;height:.625in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMTk4NjE5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rS96HnDAL3tUsDG2Nrf7PS2X3oMqF47EXW6HSrRFVyM" alt="hb"></span><span style="color:black"></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, April 11, 2021 12:16 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2254902] - Ticket # 2254825</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Yahia.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please have a look at the below mentioned issue, as cx raised a complaint about double deduction issue. please assist us in this regard.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Syed</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">في الخميس, 8 أبريل في 4:07
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, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team!<br>
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Cx is complaining that the amount of SAR111 was deducted from his account on 02/03/2021 and no order was placed for this.<br>
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Cx has shared the bank statement and the screen shot of the text message received.<br>
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Kindly advise.<br>
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Thanks &amp; Regards<br>
The Support Team.</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">في الخميس, 8 أبريل في 3:47
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, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
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<span lang="AR-SA" style="font-size:10.5pt">أهلا عمر!<br>
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شكرا لمشاركتك بيان البنك,<br>
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</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">Transaction ID</span><span lang="AR-SA" style="font-size:10.5pt"><br>
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أصدقاؤك ،<br>
فريق دعم هوم بوكس.</span><span dir="LTR"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2254902:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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