Subject: Fwd: Online Charity Donations
From: Shakeeb Arsalan <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 12 Apr 2021 07:29:30 -0700 (MST)

Hi Team, 

PFB email FYR 

Regards 
Shakeen 

Hi Team, 

We will be launching a new feature on all of our online platforms ( Mobile Apps, Mobile Web, Desktop & WEB) where customers will be able to donate certain amounts as part of charity. This amount will be added to their overall order total and will be visible in their order summary & invoice as “Donation Charges.” 

    1. This functionality will be switched on around 12 th or 13 th of April 2021 
    2. The donation amount will be refunded back in case of full cancellations of prepaid order 
    3. However, it is non-refundable for partial cancellations and all kinds of returns (partial or full, online or in-store). This message has been clearly mentioned on the website as well. 
    4. We are updating our Help Centre Text as well to reflect the addition of this feature. The changes should reflect in next 2-3 days. 
    5. The option to donate will be switched off by default. The customer will have to select it explicitly if they wish to donate. 
    6. There is only 1 donation partner per each territory and customer will NOT have an option to change donation partner. We are going live with 5 donation partners in 5 territories whose list has been given below. 
    7. There only few predefined donation given to the customer for donation. The customers can only select one of the options provided and cannot donate the amount of their own choice. 
    8. This functionality DOES NOT change the refund modes, refund amount, eligibility for refund etc. All the processes and calculations will remain as is. 

Territory 	

Donation Partner 

UAE 	

UNHCR 

KSA 	

Saudi Food Bank 

Qatar 	

Qatar Charity 

Bahrain 	

Child Wish Society 

Oman 	

Al Rahma Association 

For further clarification, please reach out to me or the team. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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