Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 12:14:05 +0000

Hi Wael amir,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Thanks for your response<div dir="auto"><br></div>
<div dir="auto">Unfortunately I'm disappointed from the way you're treating your customer.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Please be informed that refunding through a voucher is not accepted the Refund should be back to my account as it's the original payment method &amp; you don't have the right to force me to accept your way of refunding also I have received a text message from end that minsioning clearly that the Refund will be sent to my original payment method.</div>
<div dir="auto"><br></div>
<div dir="auto">Waiting for Refund to my account.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto"><br></div>
<div dir="auto">Mohammed Alsayed</div>
<div dir="auto"><br></div>
<div dir="auto">Contact No.  36688648</div>
<div dir="auto"><br></div>
<div dir="auto">This is the original message received from your end (Centerpoint)</div>
<div dir="auto"><br></div>
<div dir="auto">(Sorry, we had to cancel  order 7448101730 due to reasons beyond our control. Your refund will be sent to your original payment method.)<br>
</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Apr 10, 2021, 2:45 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Mohammed,</div>
<div>​</div>
<div>​</div>
<div dir="ltr">
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused to you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We would like to inform you that we have processed the refund of amount (<span style="white-space:pre-wrap" dir="ltr"> BHD </span>4.65  ) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is  <span style="white-space:pre-wrap" dir="ltr">​</span>8934321260513-02938-94622. </div>
<div dir="ltr">​</div>
<div dir="ltr">Terms and conditions apply</div>
<div style="clear:both">​</div>
<div style="clear:both">Feel free to reach out to us if you need any further assistance.<br><div>Your Friends,</div>
<div>The Support Team</div>
<div> </div>
<div>* Terms and conditions:</div>
<div>1. This voucher code is valid till 6 Months</div>
<div dir="ltr">2. Voucher is only valid on <a href="https://www.splashfashions.com/sa/en/" dir="ltr" rel="noreferrer" target="_blank">https://www.splashfashions.com/en/</a>
</div>
<div dir="ltr">3. The voucher code can only be used once, on a single transaction – per head/credit card/registration. </div>
</div>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2378710