Subject: Ticket Assigned - Conversation with hello good morning im teosilie requina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 05:45:21 +0000

Hi Wael amir,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello good morning   im teosilie requina hello good morning   im teosilie requina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello good morning   im teosilie requina Bot:  Hi Hello Good Morning   Im Teosilie Requina ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +69555805214            09:17 AM, 09th Apr                   wael                   Hi( Teosil ), Thank you for contacting us. How may I help you?           09:17 AM, 09th Apr                   wael                   We can see that you contacting  us regarding return police           09:22 AM, 09th Apr                   wael                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint) store across the Kuwait.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the Kuwait. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:23 AM, 09th Apr                   wael                   Hi Teosil , I'm not getting a response from you. Are we still connected?           09:24 AM, 09th Apr                   wael                   Hi Teosil , I'm not getting a response from you. Are we still connected?           09:26 AM, 09th Apr                   wael                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:30 AM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2375853